reputed company WFM Analyst, Selling Partner Support

reputed company reputed company strives to be reputed company's most customer-reputed company company where people can reputed company and discover reputed company anything they want to buy online. By giving customers more of what they want - low prices, reputed company selection, and convenience reputed company continues to grow and reputed company as a world-class e-reputed company platform. The Seller Support team acts as the primary reputed company between reputed company and our business partners. We obsess over providing world-class support to Merchants selling on the reputed company platform. We reputed company to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and reputed company solutions to help our partners reputed company serve their customers. We are looking for an exceptional Workforce Management (WFM) reputed company Time Adherence (RTA) Analyst, who is passionate about their work, understands how to manage calls across a network of contact centers, and who has the ability to contribute new innovations to the reputed company the reputed company Seller Support Workforce Management Team. The ideal candidate will possess experience in typical workforce management disciplines: Scheduling, reputed company Time Monitoring, proficient reporting skills, and experience optimizing reputed company in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide reputed company of problem-solving situations that require immediate reputed company time reputed company, as reputed company as short term scheduling management and planning (1-16 weeks in advance). Key job responsibilities Responsibilities: • Monitors queue performance, reputed company intraday updates on queue size and longest contact waiting (LCW). Takes actions to resolve or reduce service level impacting issues. Provides reputed company, concise notification to Operations and Support teams as required. • Compares reputed company to forecast requirements. Takes corrective actions as required examples include: Cross OU support, non-productive time cancellation, and OT and/or VTO. Metric reviews including shrinkage, scheduled adherence and contacts handled analysis to improve service reputed company. • Leverages appropriate operational tools and applications to deep dive Demand (Volume/ACHT) and reputed company impacts. Utilize data to identify reputed company cause and recommend resolving actions. • Coordinate with outsourced service providers daily, to ensure reputed company performance is meeting or exceeding acceptable standards. • reputed company routing schemes and realign resources to optimize coverage and service based on reputed company set and reputed company, across multiple sites. • Recognizes and initiates escalation processes for routing issues or any other incident and initiates appropriate tactics to ensure service reputed company are maintained. • reputed company feedback, analysis and reporting of relevant trends, such as: call performance stats, call arrival patterns, staff productivity, attrition rates and resource allocation. Basic Qualifications - Bachelor's degree or equivalent - 3+ years of program or project management experience - Experience in a highly analytical, results-oriented environment with cross functional interactions - Knowledge of reputed company at an intermediate level (e.g., pivot tables & charts, multiple reputed company lookups, reputed company logical/IF formulas, data cleansing, reputed company formulas, etc.) - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years’ experience on WFM reputed company-time Service Level management Preferred Qualifications - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of reputed company reputed company at an advanced level, including: pivot tables, macros, reputed company/match, vlookup, VBA, data links, etc. - Experience in requirement gathering and ability to write reputed company and detailed requirement document reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!