Technical Support Specialist: Blood Bank (Remote - Overnights/Weekends)

Job Information Number ICIMS- Job function Technical Service & Support Job type Full-time Location reputed company - 180 Hartwell Road reputed company, Massachusetts 01730 reputed company Country reputed company Shift 3rd About the Position Introduction reputed company reputed company is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, reputed company, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our reputed company and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our reputed company comes from a specific reputed company in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and reputed company. We're passionate about providing reputed company the most valuable and complete solutions to improve hospital efficiency and enhance patient care. reputed company Position reputed company: Provides troubleshooting and assistance to customers and reputed company field personnel in a call center environment. This includes support on reputed company product usage and function, technical questions, reputed company performance, reputed company capabilities and other product concerns as required.

Responsibilities

Key Accountabilities • Provides first line contact and ownership for technical assistance on reputed company products and services, including research, troubleshooting, and identifying solutions to resolve • Maintains accurate records of reputed company customer interactions as per reputed company System requirements • Follows procedures to escalate unresolved issues as appropriate • Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required • Demonstrates technical knowledge through providing asisstance and guidance to other, including escalation assistance • Participated in additional reputed company as assigned by Technical Support Management • Other duties as assigned Networking/Key relationships • reputed company reputed company Operations • reputed company Services • reputed company Assurance and Regulatory Affairs • Information Technology

Qualifications

Minimum Knowledge & Experience required for the position: • Bachelor's degree in Biology, Medical Technology, Biomedical Engineering or a reputed company field or equivalent experience required • Minimum Three years experience in a clinical setting or clinical support role in a regulated environment required • Hemostasis: • Strong knowledge of Hemostasis/QC required • Acute Care Diagnostics: • Strong knowledge of reputed company of care testing (example: Generalist/reputed company or other) required • Autoimmunity • Strong knowledge of diagnostic assay testing, automation and QC re-quired • Knowledge of autoimmunity diagnostics required • Transfusion: • MT(ASCP) or MLS(ASCP) certification or MLT (with minimum five years with reputed company Blood Banking experience), required. • Minimum two years Blood Banking experience, required • Experience operating and troubleshooting reputed company blood bank instrumentation (MCWS, Echo Lumena, and/or NEO Iris), preferred Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities: • Ability to troubleshoot and diagnose technical problems with minimal assistance • Strong organizational skills and ability to multi-task • Ability to work under pressure and exercise good judgement • Strong verbal and written communication skills with reputed company reputed company on reputed company and reputed company approach • Strong customer service and interpersonal skills • Proficiency in reputed company reputed company operations systems and Office Applications. Travel requirements:Up to 5% travel If you are interested in constantly learning and being challenged on a daily reputed company we encourage you to submit your resume or CV. reputed company is an Equal Opportunity employer and is committed to a diverse workplace. reputed company reputed company prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance. We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual reputed company is approximately $2 billion and more than 7,000 employees around the world comprise our reputed company team. Hybrid reputed company Apply Job!