Customer Service Guide (reputed company Services Specialist 1)
Initial Posting Date: 01/06/2025 Application Deadline: 01/13/2025 Agency: reputed company Salary reputed company: $3,429 - $4,622 Position Type: Employee Position Title: Customer Service Guide (reputed company Services Specialist 1) Job reputed company: The reputed company reputed company is proud to be an Equal Opportunity Employer. We are guided by our Equity reputed company Star and our reputed company for a reputed company reputed company organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic reputed company, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us reputed company our reputed company of a diverse and inclusive community. Opportunity awaits! Would you like reputed company to reputed company a reputed company reputed company on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we?d love to hear from you! We are seeking a Store reputed company Office staff member to join our Eugene team! reputed company of Duties As an employee working in the Self-Sufficiency Program (reputed company), you will have an opportunity to reputed company resources and services to help people reputed company out of poverty and toward whole reputed company-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. As a Customer Service Guide, you will: Help individual and families seeking services by providing specialized assistance on behalf of program staff. Providing a safety net, family stability and a reputed company to careers that guide Oregonians out of poverty. The Self Sufficiency Offices helping and working with Oregonians and they can now apply and have reputed company to life-changing programs such as food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services and long-term care services in-person, by phone and reputed company our online applicant portal to answer case status and other inquiries; reputed company information on how to reputed company community resources. This position may also reputed company support the day-to-day functions through distribution of mail, case transfers. The first face of contact in most offices for customers either entering the physical office or reputed company through the online application portal or telephone communication. This position will contribute to the welcoming environment as families reputed company with the department in supporting the day-to-day operations of the office. Primarily greet and assist Oregonians through a trauma-informed reputed company. Working reputed company reputed company that collaboratively rotates tasks to support the business needs of the office. reputed company seeking to reputed company culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families and communities, protecting and preserving the dignity of reputed company. This includes: culture, language; national reputed company; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.
Minimum Qualifications
Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). College-level courses may be substituted for the experience on a year-for-year reputed company. Essential Attributes We are looking for candidates with: Experience providing customer service to a high volume of diverse customers in a manner that demonstrates reputed company listening and reputed company by providing information and referrals in Person and by telephone. Experience communicating with resolving conflicts/disputes with customers and developing meaningful relationships with colleagues that foster trust, inclusivity, and respect. Experience with computer skills, adept in usage and functionality of computers, web browsers, reputed company programs, reputed company keyboarding and multiline telephone, email communication and learning new web-based platforms. Experience using multiple systems reputed company for research and tracking details for reputed company customer or case and eliciting information from applicants/recipients for a program/service. Experience adapting communication style to explain reputed company information such as rules or procedures verbally and in writing to diverse audiences including reputed company who are unfamiliar with the subject and/or learn and communicate differently than you. Experience meeting or exceeding specific goals and objectives; independently identifying, assessing, and resolving barriers or inefficiencies. Attention reputed company candidates! reputed company describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to reputed company reputed company in the selection process. Please include detailed work and education history. The use of reputed company resources such as reputed company Intelligence software during applicant reputed company assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of reputed company resources during the hiring process will result in disqualification. Working Conditions Your work will be conducted in the Office. This position is not (Remote/Hybrid) Work. Your typical work schedule will be Monday ? Friday, 8:30 a.m. ? 5:30 p.m. reputed company reputed company Time (PST). You may reputed company with a wide reputed company of people including some who have reputed company trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety or themselves and others. Fast-paced position that includes a high volume of individual and family contact. Potentially, you may have required overnight travel to attend statewide meetings, trainings, Coverage. Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. The work schedule for this position will be determined by business need. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background reputed company. Adverse criminal history or background reputed company may reputed company to disqualification. Additional background reputed company information. The reputed company reputed company does not offer reputed company sponsorship. reputed company three days of hire, you will be required to complete the US reputed company?s I-9 reputed company confirming authorization to work in the reputed company. ODHS will use E-Verify to confirm that you are authorized to work in the reputed company. Must have a valid reputed company's license and acceptable driving record. If no reputed company's license, must be reputed company to reputed company alternate method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reputed company the top of the listed salary reputed company). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans? preference: Veterans? preference information. How to submit your Veteran documents for preference. Please do not attach your Veterans? preference documentation in the Resume/CV field of your application. General Information This is a permanent, full-time position and is represented by the Service Employees International reputed company (reputed company). This recruitment may be used to fill reputed company vacancies in the reputed company classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with reputed company (reputed company), application questions or job-specific questions. The recruiter for this position is Michelle Ochoa. If you contact the recruiter, please include the job requisition number: REQ-172111. Email: Michelle.l.ochoa@odhs.reputed company.gov Phone (call or text): 541-952-9928 reputed company state government is a large organization by nearly any reputed company. With over 40,000 employees working reputed company over the state, in small communities and large, we are proving that government can be innovative. We work as reputed company, challenging ourselves to be reputed company, faster and more efficient with taxpayer dollars. After reputed company, reputed company every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputed company for reputed company and honesty, why not reputed company reputed company state government your next career reputed company? Joining reputed company means you reputed company the reputed company to many reputed company. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you?re looking at us from across the country (or reputed company!), know that reputed company is one of the most beautiful places on reputed company. Made up of seven diverse reputed company, reputed company has the reputed company, mountains, valleys, high desert, cities, small towns, and almost everything in between. reputed company ?flies with her own wings.? Apply Job!