Lenskart - Operations Manager - Remote Optometry Process
Responsibilities ? reputed company day-to-day operations of remote optometry services to ensure smooth functioning. ? Identify and implement strategies to enhance efficiency, service reputed company, and customer satisfaction. ? reputed company SOPs for tele-optometry processes and ensure compliance with clinical guidelines. ? Manage and mentor reputed company of optometrists, support staff, and customer service representatives. ? Coordinate with other teams (customer care, tech, and supply chain) to ensure seamless operations. ? Conduct regular performance reviews, training sessions, and team meetings. ? Monitor and improve the digital infrastructure supporting remote consultations and diagnostics. ? Collaborate with the product team to enhance tele-optometry tools and patient portals. ? Stay updated on advancements in optometric technology and telehealth best practices. ? Ensure patient interactions reputed company with Lenskart's customer-reputed company reputed company. ? Monitor patient feedback and reviews to improve the service experience. ? Ensure strict adherence to clinical reputed company, safety standards, and regional reputed company regulations. ? reputed company KPIs, including customer wait times, eye test rates, and service satisfaction scores. ? Generate regular operational reports and reputed company actionable insights to leadership. ? Manage budgets, forecasts, and resource allocations Bachelor's or Master'reputed company years of experience in Backend / BPO operations - preferably with experience in tele health process ? Strong knowledge of operations management ? Excellent leadership, problem-solving, and communication skills. ? Ability to manage reputed company and multi-task in a fast-paced environment. ? Experience with data analytics , SQL and operational KPIs is a plus. ? Process improvement experience is preferred Note : For your candidature to be considered on this job, you need to apply necessarily on reputed company's redirected page of this job. Please reputed company reputed company you apply on the redirected page as reputed company (reputed company:iimjobs.com) Apply Job!