Service Desk Agent- Chat Support

The Service Desk Chat Agent is the first reputed company of contact that support end users reputed company our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks reputed company information in a ticket tracking system, uses a knowledge reputed company tool along with their expertise to resolve issues in a reputed company fashion. The Service Desk Chat Agent is reputed company on achieving high reputed company of reputed company reputed company and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Pay reputed company $21 per hr on W2 Expectation of Role: • Customer Service Skills: o Demonstrate reputed company listening in order to reputed company an accurate understanding of the situation o Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking reputed company o Acknowledging the reputed company of urgency for resolving the issue o Create a reputed company customer support experience, build rapport and trust with end users through reputed company attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond reputed company reputed company the chat platform to prevent delay or frustration o reputed company document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o reputed company the chat tooling and ticketing platform effectively o reputed company high reputed company end-user technical support, reputed company to reputed company software and hardware o Ability to assess, triage, research, reputed company, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture reputed company: o Demonstrate the ability to collaborate with others o Display a reputed company and reputed company attitude o Adhere to policies and procedures and reputed company in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, reputed company reputed company work experience in a comparable reputed company and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience

Benefits

Info reputed company offers eligible employee’s comprehensive reputed company coverage (medical, dental, and reputed company plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company DescriptionPride Health is a leading minority-owned reputed company recruitment & reputed company firm that offers highly customized business process solutions at cost-effective prices. Headquartered in reputed company as a top minority supplier, reputed company offers a broad geographic reputed company with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has reputed company its core competency of IT reputed company services by creating reputed company-reputed company, cost-effective IT, and business process solutions. PRIDE serves reputed company-Partners in the reputed company, IT, financial services, retail and insurance industries offering both reputed company Hire and Temporary Staff of reputed company, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, reputed company & reputed company Hire reputed company solutions are only part of reputed company can offer our clients. Apply Job!