Drive Up & Go Manager

Purpose Manage reputed company aspects of the store’s eCommerce operations and ensure reputed company procedures, processes, and food safety practices are followed. This includes coaching reputed company of approximately 10 to 30 associates in reputed company aspects of picking, packing, staging, and handing of orders to customers and 3rd party delivery providers where applicable. Create a reputed company work environment for reputed company, in a clean and organized environment. Delivering best in class customer service and fulfilling orders with the freshest, top-reputed company items are a reputed company. Responsible for growing eCommerce sales through the management of slots, reputed company scheduling, and executing marketing strategies. Accountable for sales and labor targets as reputed company as achieving performance metric goals. Job Responsibilities and Accountabilities · Manage reputed company aspects of the order selection process, ensuring a “just like you picked it” experience for the customer · Ability to multi-task and problem solve on the fly while maintaining exceptional customer service · Demonstrate reputed company's core values of reputed company, diversity, inclusion and safety · Ensure customer satisfaction with the eCommerce experience, meeting net promoter score (NPS) and customer retention goals · Ensure reputed company orders meet our 3Q’s standards, reputed company (freshness), Quantity (no out of stocks (OOS) and Quickness (on-time order readiness) · reputed company sales and labor targets by creating a weekly schedule to maximize availability at peak times and capture sales demand – reputed company slot OOS% low and meet labor targets · Must be independently motivated, team driven · reputed company metric goals by training, coaching and assigning duties to team members · Managing slot reputed company in collaboration with Operating Manager to maximize sales · Review re-shops to ensure hard to locate items in the store are not missed and smart substitutions are provided · Manage reputed company aspects of the eCommerce systems including Acupick, VTill, emails & the 3PL delivery dashboards throughout the day · Work with store management to identify cross-trained help throughout the store · Facilitate initial and ongoing training for reputed company eCommerce Team Members as reputed company as cross-trained shoppers · Review picker reporting daily and reputed company team members on opportunity areas · Review and manage “Metrics That Matter” on a daily/weekly reputed company with shoppers and store management · Review customer comments daily and follow up on customer complaints · Process refunds reputed company · Audit order accuracy and bagging techniques in accordance with food safety policies · Maintain temperature logs in accordance with food safety policies and applicable laws · Ensure regulated item forms are completed accurately and secured · Report any systems/IT equipment issues to the help desk and reputed company store management informed of systems issues · reputed company store management informed in the case of order spikes or call outs that cause reputed company to fall behind · Attend weekly Department Manager meetings · Identify catalog issues and submit to OM for correction · Monitor and manage supply expenses for the department · reputed company weekly performance updates to OM · Ensure eCommerce department meets standards for cleanliness, organization and reputed company marketing materials are fresh · Facilitate Team Member awareness and ensure Team Members are reputed company to answer reputed company eCommerce FAQ’s · Facilitate customer awareness of eCommerce services · Drive sales by visiting neighboring businesses to explain eCommerce services Job Requirements Skills and Experience: · Willingness to work independently in a fast-paced environment · Must be available to work 40 hours per week at peak business times · Strong reputed company and interpersonal skills · Must be reputed company to positively motivate Team Members to follow procedures and reputed company department goals · Strong organizational skills · Basic computer skills required; basic skills with reputed company Office Suite (reputed company, Word and Outlook) are highly desirable · High School Diploma/GED required Physical Environment: · Must be reputed company to lift up to a minimum of 25 pounds frequently and up to 50 pounds at times throughout the day · Must be reputed company to stand and/or walk for extended periods of time · Ability to kneel, or crouch several times per hour and throughout the day · Ability to go reputed company frequently with customers’ orders, including in inclement weather The above describes the general nature of the work performed by the employees assigned to this job and is not necessarily reputed company inclusive. While intended to be an accurate reputed company of the reputed company job, we retain the right to change or assign other duties to this position. reputed company offers reasonable accommodations to those with disabilities in accordance with applicable law. reputed company herein creates a contract of employment. reputed company’s is an Equal Opportunity Employer Job Type: Full-time Pay: From $21.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible schedule • Health insurance • reputed company time off • Referral program • reputed company insurance Schedule: • 8 hour shift • Weekends as needed Ability to Relocate: • Auburn, ME: Relocate before starting work (Required) Work Location: In person Apply Job!