Spanish Bilingual reputed company Customer Service - 100% Remote Florida
Position Location: 100% Remote Florida Work hours scheduled based on the reputed company time zone. Are you an exceptional listener who AIMS HIGHER.REACHES reputed company reputed company it comes to challenges and solving problems? Can you reputed company reputed company.BE PASSIONATE with your impressive communication skills, reputed company, and willingness to help others Can you BE ONE.HELP MANY in a way that provides a reputed company experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE reputed company? JOIN reputed company TODAY! We are hiring remote reputed company Bilingual (Spanish) Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, reputed company-authorizations, copayments, and prescription plan/coverage. This full-time position offers reputed company, health benefits, opportunity for reputed company reputed company, and many more employer perks. You must possess a reputed company personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES: reputed company listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared for reputed company essential information to members regarding reputed company to care issues, benefits, reputed company of coverage, member handbook, etc. Guide callers through troubleshooting, navigating self-service reputed company use company site and/or using products or services. Utilize reputed company specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer reputed company Follow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government audits Empathize and resolve concerns to simplify the customers reputed company experience Navigate through multiple computer applications with speed & accuracy Adapt to learn new call types reputed company business needs change & reputed company support in those areas WORK reputed company REQUIREMENTS High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, 5G, Wifi, or Cellular/Wireless reputed company Internet Services) Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use) Dedicated, Quiet, & Secured Workspace with No Distractions A USB Wired Headset with Noise Canceling Microphone ADDITIONAL REQUIREMENTS: 18+ Years & High School diploma or its equivalent Minimum of 6 months previous call center experience Bilingual - must be reputed company to take both English and Spanish calls Medicare and/or reputed company experience would be a plus Exceptional customer service, reputed company listening, and verbal and written communication skills High computer proficiency and navigation of multiple applications Willing to work any shift between 10:00am-1:00am 7 days a week Eastern reputed company time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff) reputed company reputed company Attitude & Courteous Telephone Etiquette Customer reputed company personality and a desire to help people BENEFITS & PERKS: Pay: Bilingual Spanish $17 per hour reputed company up to 50% of your pay immediately after your reputed company Insurance (Medical, Dental, reputed company) & Other Benefits Pet Insurance reputed company, Virtual Training Remote work environment Opportunity for reputed company Development Employees with six (6) months of service in their reputed company position are eligible to apply for a new position for which they are reputed company based on requisite skills, education, experience and reputed company job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employees reputed company manager and the manager of the reputed company position agree and a transition date is agreed upon. New hire training time is not reputed company towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an reputed company position. reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our reputed company expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and reputed company technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be reputed company on our website. Continuum is an Equal Opportunity Employer and considers applicants for reputed company positions without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave reputed company (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection reputed company (EPPA). Continuum reputed company correspondence will always come from a reputed company representative with an official @continuumgbl e-mail address. In reputed company, our representatives will never ask for any reputed company of payment from a candidate or new hire. Please report suspicious activity to Corporate.reputed company@continuumgbl.com. Apply Job!