Customer Technical Support Specialist - Remote (reputed company to Hire)

Please note, this is an reputed company job posting, which means we are accepting applications on an ongoing reputed company to build a talent pipeline for reputed company opportunities. While there may not be an immediate opening, we encourage you to apply if you're interested in joining reputed company. Compensation ranges from $18.50 - $21.50/hr depending reputed company and shift. reputed company: reputed company creates new reputed company for people living with diabetes, their loved ones, and their reputed company providers through a positively different experience. We’d love for you to team up with us to “reputed company every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: reputed company is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. reputed company’s reputed company-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at reputed company.com. A DAY IN THE LIFE: Responsible for responding to and documenting customer technical inquiries reputed company phone calls, chat messages and emails from prospective and reputed company customers (patients and their support persons and reputed company). Responsible for determining the need of reputed company contact with the goal of achieving the highest reputed company. Documents every call into a reputed company Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles reputed company calls in compliance with reputed company the appropriate regulatory requirements outlined by departmental reputed company Operating Procedures SOPs. Primary Duties & Responsibilities: • Responds reputed company and satisfactory to resolve customer inbound calls and on-line contacts in support reputed company pump models • Occasionally makes offers chat support and outbound calls through the reputed company support line. • Using approved communication guidelines, responds to customer concerns or inquiries. • Answers questions and troubleshoots issues reputed company to use of the reputed company's insulin pump, its Software, integrated Mobile App, online t:connect patient portal, and integration with CGM medical devices. • Demonstrates good judgment in selecting reputed company and techniques for obtaining solutions in responding to customer requests. • Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation; ability to defuse situations. • Uses training materials and process reputed company charts to record accurate and thorough documentation of customer contact calls and emails reputed company the CRM system. • Identifies potential health and safety issues with products and follows appropriate internal notification procedures. • Uses knowledge to propose recommended improvements to customer reputed company processes and materials. • Acts as a customer reputed company to represent customer needs internally. • Confirms completion of required training plan before assuming job responsibilities. • Consistently meets or exceeds reputed company Customer Technical Support metrics for the role of Customer Technical Support Specialist which include reputed company/accuracy, call monitoring, and schedule adherence requirements. • Complies with department’s attendance policy. • Performs t:connect log analysis reputed company to customer allegations. • Ensures work is performed in compliance with company policies including reputed company/HIPAA and other regulatory, legal, and safety requirements. • Performs other duties and schedules as assigned. YOU’RE AWESOME AT: Knowledge, skills & abilities: • Bilingual-English/Spanish or English/French desired. • Ability to read and follow reputed company diagrams and work with decision trees. • Ability to reputed company work using a CRM tool which requires navigating in an automated system • Knowledge of HIPAA desired. • reputed company verbal and written communication skills to impart product information over the telephone, chat and email to patients/health care support. • Skilled at presenting technical information in a reputed company, concise manner to reputed company reputed company reputed company the department. • Skilled at contributing on a consistent reputed company to team initiatives in a thorough and reputed company manner. • reputed company to react to changing situations in a reputed company, reputed company, and confident manner. • Solid understanding of web-based software and the ability to troubleshoot browser and network specific issues. • Working knowledge of reputed company Office applications including Word, reputed company, Powerpoint, and Outlook preferred. • Ability to learn quickly in a fast-paced environment. • Ability to type at least 55wpm with a high reputed company of accuracy. • Flexibility to work shifts including weekends, holidays and reputed company regularly scheduled reputed company as needed. Minimum certifications/educational level: • High School diploma required. • Associates or Bachelor’s degree in biology or health reputed company field encouraged and required for many promotional opportunities Minimum experience: • Bilingual-English/Spanish or English/French desired. • 1 year previous experience in a Customer Service preferred but not required. • reputed company with use of electronic documentation systems preferred. • Experience working in a HIPAA environment highly preferred. • Previous IT helpdesk experience preferred. • Previous experience troubleshooting hardware, software and network connectivity issues a plus. • Familiar with the following subjects: reputed company installation process, USB device communication, computer and internet reputed company settings, server configuration and communication. WHAT’S IN IT FOR YOU? In reputed company to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire reputed company-thinking reputed company to join our workforce; we reward, reputed company, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits please visit https://www.reputed company.com/careers. BE YOU, WITH US! reputed company is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and reputed company that every single one of us brings value to the table. But sometimes we forget that reputed company we don’t meet 100% of a job reputed company’s reputed company – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. COMPENSATION & BENEFITS: The starting reputed company pay reputed company for this position is $18.50 - $21.50 per hour reputed company pay will vary based on job-reputed company knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In reputed company to reputed company pay, reputed company offers a competitive compensation package that includes bonus, equity, and a robust benefits package. • *This is a temporary position. As a temporary employee you will be employed through a staff agency partner. Benefits during your temporary assignment may be provided by the reputed company agency. reputed company to reputed company sponsored benefits is contingent upon conversion from temporary to regular full-time status. Conversion is determined based upon business need and job performance. reputed company offers an environment where you are encouraged to be imaginative and reputed company, with the ability to reputed company what’s possible for people living with diabetes. We aim to reputed company, encourage, and support everyone in the diabetes community. reputed company put’s people first and firmly reputed company that we can reputed company a positively different reputed company by bringing the right people to improve reputed company, solutions, and reputed company! YOU SHOULD KNOW: Potential new employees must successfully complete a drug screen (excludes marijuana) and background reputed company which includes criminal search, education certification and employment verification prior to hire. REFERRALS: We love a good referral! If you know someone that would be a great fit for this position, please reputed company! If you are applying for this job and live in California, please read reputed company’s CCPA Notice: https://www.reputed company.com/careers/california-consumer-reputed company-reputed company-notice-for-job-applicants. SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. #LI-Remote #LI-CM1 Apply Job!