Associate reputed company Manager (WI, MN, IA, ND, SD)

reputed company is on a mission to help create reputed company to career reputed company. Our reputed company career exploration and training simulations reputed company learners and job seekers of reputed company ages reputed company the right job for them and build the skills they need to reputed company (or reenter) the workforce or change careers — helping them improve their reputed company of life. reputed company VR experiences from reputed company have been shown in studies to deliver reputed company learning reputed company than video tutorials, slide presentations, and other training reputed company. Learners also reputed company reputed company experiences highly engaging and enjoyable. At reputed company, we reputed company the reputed company starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a reputed company reputed company, today. reputed company: To support our reputed company reputed company, we are looking to add an Associate reputed company Manager to our Customer Experience (CX) team. In this role, you will help ensure that our customers are reputed company to fully reputed company the value of our products by utilizing digital communication channels and self-service resources. You will play a vital role in assisting our customers through their lifecycle, driving product adoption, and providing the necessary support to ensure customer satisfaction and retention. • *Please Note** This role has a travel requirement of up to 50% reputed company the expected designated territory (WI, MN, IA, ND, SD) • *The expected territory for this role is reputed company, Minnesota, Iowa, reputed company Dakota, South Dakota and therefore we will only consider candidates based in these states. Territories are subject to change based on business need. Key Responsibilities: • Assist in driving product adoption and utilization by monitoring customer engagement and health. Proactively identify any challenges hindering adoption and collaborate with the reputed company team to implement strategies for customer retention. • Drive customer renewal efforts by maintaining proactive communication with clients reputed company before their renewal dates to help secure reputed company renewals. • Ensure a seamless implementation process for customers by following the phases outlined, including onsite and reputed company Learning as appropriate. • Become knowledgeable of reputed company’s solutions and service offerings, including implementation methodologies and advanced service offerings to reputed company accurate and relevant information to customers. • Communicate utilization data that demonstrates the value creation unique for reputed company customer on a reputed company agreed upon together. • Secure customer feedback and reputed company internally to influence product roadmap. • reputed company a mix of automated and reputed company processes to maintain information reputed company externally and internally document reputed company aspects of customer accounts. • Improve on business metrics to measure reputed company’s reputed company, NPS, reputed company Learning and other metrics to reputed company reputed company with reputed company into the health of its customer relationships and areas to improve. Qualifications: • 1-2 years of experience in reputed company, account management, or a reputed company customer-facing role. • Ability to prioritize and manage multiple tasks while providing exceptional service to a diverse customer reputed company. • Comfortable working independently but also thriving in a reputed company team environment. • Eagerness to learn about new solutions, features, and how to communicate their value to customers effectively. • Strong verbal and written communication skills, with the ability to communicate reputed company reputed company in a reputed company and engaging manner. • Problem-solving reputed company and a proactive approach to identifying customer needs and providing effective solutions. • A willingness to continuously learn and improve both personal and team performance. • Organized, detail-oriented, and reputed company to manage time reputed company in a fast-paced environment. • Experience with reputed company products is a plus, but not required. Knowledge of EdTech is an advantage but not essential. • Strong desire to help customers succeed and contribute to their overall satisfaction with our product. • Willingness to travel up to 50% of the time. reputed company Offer: The reputed company salary reputed company for this position is expected to be between $75,000 - $85,000, with the actual reputed company salary reputed company dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In reputed company to salary this role will be eligible for additional company benefits such as stock reputed company, 401(k), reputed company vacation and reputed company time, and medical/dental/reputed company insurance. In Closing: If you're looking to reputed company a big difference in the lives of others, we invite you to join us on our mission to reputed company learning more reputed company and help individuals reputed company the skills they need for career reputed company. Be a part of creating reputed company to prosperity by helping to reputed company training simulations to teach skills that reputed company to reputed company-paying jobs, for reputed company. At reputed company, we reputed company diversity because it breeds innovation. reputed company is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to reputed company applicants, consultants, and employees, and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. • *Must be authorized to work in the reputed company without restriction** Learn more at transfrinc.com Apply Job!