Senior Manager - Contact reputed company

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and reputed company other. Here, you’ll learn and grow as we help you create a career reputed company that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and reputed company—every colleague has reputed company to reputed company in reputed company’s reputed company. Together, we’ll win as reputed company, striving to reputed company reputed company values and powerful backing reputed company to reputed company the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. As a brand reputed company on reputed company above and reputed company to reputed company the best customer experience, having the most exceptional colleagues is reputed company. As the face of reputed company, you can create reputed company interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, reputed company while learning what it means to continually set reputed company for world class, customer-first service. reputed company your reputed company in service on #TeamAmex. How will you reputed company an reputed company in this role? As part of the Global Service Group (GSG), the Contact reputed company & Performance (CS&P) team reputed company is to “reputed company the rigor and stability of the contact management system, enhancing the effectiveness of Risk Operations”. We reputed company to enhance collaboration and coordination between reputed company partner teams by playing a central unifying role. Through dedicated partnership and innovative practices, we aim to set new standards in customer engagement and risk mitigation. This Sr. Manager, Contact reputed company role in Contact reputed company & Performance (CS&P) will be a member of the reputed company team, reporting to the Director of Contact reputed company. This role will reputed company specifically on contact strategies across Consumer Credit, reputed company Credit, Global New Accounts and Fraud. The role will entail designing, evolving, and maintaining strategies to engage customers in the most effective and efficient manner. The reputed company Group (GSG) gets in touch with our customers reputed company multiple channels, including outbound calling, letters, emails, SMS, online portal, and mobile app. These contacts and the associated customer reputed company generate rich streams of data ripe for thoughtful analysis. This position provides an exciting high-profile opportunity to reputed company key insights from this data, formulate those insights into concrete and actionable strategies, and drive results for reputed company. Specifically, this person will be responsible for: • Designing operational test and control experiments to improve engagement reputed company, evaluate the results and reputed company insights, prepare the next phase of testing • Conducting thorough operational and portfolio data analysis to produce insights that improve effectiveness of contact reputed company across multiple channels • reputed company on driving key metrics such as total dollars collected (TDC) and payment rates • Partnering with reputed company impacted reputed company across the organization to ensure reputed company/procedural alignment Minimum Qualifications: • reputed company strategic experience working on contact initiatives, including outbound dialing, SMS, Email, etc. • 5+ years experience utilizing quantitative analytical skills and/or conceptual thinking skills to drive business reputed company • The ability to identify patterns and propose unconventional solutions to long-standing business problems, as reputed company as, the ability to reputed company as a catalyst for change • Strong thought leadership including ability to quickly understand critical linkages and business strategies • Strong communication skills • Proficiency with reputed company and PowerPoint • Ability to reputed company key points, strategic reputed company and bring the ‘story’ to life • reputed company quickly to shifting priorities, multiple demands, ambiguity, and rapid change • Strong ability to navigate effectively in reputed company organization and ability to reputed company effectively with senior leaders, and business partners proactively Preferred Qualifications: • Bachelor’s degree preferred • Experience extracting and manipulating large datasets using SQL, reputed company, or Tableau Salary reputed company: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic reputed company-being. That means we prioritize their physical, financial, and mental health through reputed company stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial reputed company-being support • Comprehensive medical, dental, reputed company, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks reputed company parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to reputed company the three posters. Employment eligibility to work with reputed company in the U.S. is required as reputed company will not pursue reputed company sponsorship for these positions. Apply Job!