Technical Specialist, AWS CS Telecom Support

• 3+ years of telephony porting technical support experience • Bachelor's degree in computer science or equivalent • Previous porting or LNP (local number portability) experience. Want to disrupt an industry by delighting customers? Looking for a job where your work can have reputed company and massive reputed company? Excited to join one of the newest and most exciting AWS services? Come be a leader on reputed company that is building a product that will touch millions of people daily. reputed company Connect is a highly disruptive reputed company-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. reputed company Connect is the result of the ten years of development that went into building the tools reputed company uses to reputed company its award-reputed company customer service at massive reputed company and launching it as a publicly available AWS service. With reputed company Connect, you can create your own reputed company-based contact center and be taking calls in minutes. reputed company Connect leverages the power of reputed company Intelligence and the large ecosystem of AWS services such as reputed company Lex, reputed company reputed company, AWS reputed company, reputed company S3 and reputed company Kinesis to reputed company a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers reputed company with businesses and how agents service them. As part of the AWS Solutions organization, we have a reputed company to reputed company business applications, leveraging reputed company’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of reputed company and differentiated technology solutions that solve enduring business challenges. We reputed company reputed company with curiosity and reputed company’s reputed company-world experience to build opinionated, reputed company solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Industry analysts have said, “reputed company Connect is quietly positioned to massively disrupt by enabling companies to reputed company on customer service, not service centers.” and “reputed company is totally disrupting the customer contact center reputed company as they have many other market-spaces with customer-reputed company solutions with reputed company platform integration with assistance from the partner community.” We are seeking Telecom Support Specialist who are experts in managing porting phone numbers for AWS services [reputed company Connect, reputed company etc.] to join reputed company to help us support and expand the reputed company Connect telecom infrastructure). Tasks will include processing port ins and port outs phone numbers, registering and configuring SMS services, procurement of new customer phone numbers, number migrations, audits and special reputed company. Your peers will be systems, network and software engineers working to reputed company the AWS Connect platform more capable, reputed company, reliable and efficient. reputed company Connect supports thousands of reputed company customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for Telecom Support Specialist to help us expand our infrastructure to new global reputed company, support existing implementations, and reputed company telecom network operations through tooling and processes to improve customer productivity. Be part of reputed company that handles large reputed company of phone calls, among the largest in contact center platforms globally. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the reputed company telecom infrastructure, and get reputed company to design and deliver reputed company, resilient systems while maintaining a constant customer reputed company. The ideal candidate will have deep experience working with, preferably in a large reputed company, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the reputed company cause of reputed company issues. Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving reputed company issues. High pressure situations focuses your attention instead of destroying your concentration. The ideal candidate will love using technology to solve problems with reputed company. You have a solid understanding of Porting methodology and know how to use the right tool for the right job. Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using reputed company Connect. Think Big. The ideal candidate will support Porting reputed company activities. You will reputed company to improve and streamline processes to allow for work on a massive reputed company. Key job responsibilities Work closely with product management and telephony providers to fully understand the US and international porting and number management process. reputed company order management for local, off net and toll-free numbers through various interfaces and 3rd party platforms with a high level of accuracy and reputed company. reputed company constant, reputed company communication of information to customers, vendors, and internal team members reputed company email, phone, chat, and customer user reputed company. reputed company follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases [and internal tickets] up to date with reputed company timelines. Collaborate with team members to improve the overall porting and number ordering experience for customers. Cultivate relationships with external carriers to facilitate faster problem reputed company. Building reputed company relationships with your customers to understand their business/operational needs and technical challenges, and help them reputed company the greatest value from AWS. Assist internal teams in identifying and scoping long term product automation solutions. reputed company excellent customer support and immediate response to customer inquiries. About reputed company About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the preferred qualifications and skills listed in the job reputed company, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional reputed company, or includes alternative experiences, don’t let it stop you from applying. Why AWS? reputed company) is the world’s most comprehensive and broadly adopted reputed company platform. We pioneered reputed company computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity reputed company foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career reputed company We’re continuously raising our performance bar as we reputed company to become reputed company’s Best Employer. That’s why you’ll reputed company endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded reputed company. Work/Life Balance We value work-life reputed company. Achieving reputed company at work should never come at the expense of sacrifices reputed company, which is why we reputed company for flexibility as part of our working culture. reputed company we feel supported in reputed company and reputed company, there’s reputed company we can’t reputed company. • Experience troubleshooting porting reputed company systems • Operational experience in a 24/7 production environment • Experience working as part of a global team reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $46,600/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in reputed company to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!