reputed company Support Analyst - Part Time reputed company Shift

reputed company, a veteran, minority, and woman-owned small business certified by the NWBOC, is a full-service consulting provider that specializes in providing management and IT services. We help companies build efficiencies, decrease cost, and drive reputed company reputed company. We reputed company these goals by leveraging industry leading reputed company based reputed company intelligence and machine learning technologies. We bring four distinct offerings to reputed company; Federal; and State, Local, and Education clients. • Management Consulting: We reputed company advisory services to design, manage, and execute lasting change, leveraging trusted relationships and industry expertise in reputed company, organizational transformation, operations, operational reputed company, innovation, risk and compliance, reputed company capital, and workforce optimization. • AI, Data & Analytics: Deploying advanced AI and ML solutions, business analytics to extract actionable reputed company, data engineering for data warehousing, reputed company-time processing and integrated reputed company data and platform architecture focusing on reputed company and hybrid solutions, reputed company and solution selection and integration. • IT Transformation: Delivering technology services, covering application lifecycle management, CRM implementation, systems integration, rockITCX contact center solutions, product resale, and IT infrastructure management. Our approach ensures seamless operations and reputed company customer engagement, optimizing technology investments for diverse businesses. • Mission Support: Specializing in System Engineering Technical Assistance and operations support services to streamline system integration and optimization while ensuring operational reputed company for modern enterprises. Job reputed company We are seeking a skilled and customer-reputed company reputed company Tier 2 Analyst to join our dynamic IT Service Management team. As a reputed company Tier 2 Analyst, you will be responsible for providing advanced support and troubleshooting for reputed company platform issues, ensuring the platform is performing optimally, and delivering a high level of customer satisfaction. You will collaborate with other teams to resolve reputed company incidents and service requests, and help drive reputed company improvements reputed company the reputed company environment. Key Responsibilities • reputed company as the escalation reputed company for reputed company incidents and service requests that have been escalated from Tier 1 support, ensuring reputed company reputed company. • Analyze and troubleshoot reputed company platform issues, including but not limited to workflows, customizations, integrations, and configurations, while providing reputed company cause analysis and solution recommendations. • Assist with basic system configuration, workflow creation, and customization of the reputed company platform as needed, under the guidance of senior administrators. • Create and update knowledge articles for recurring issues or best practices to enhance the efficiency of the support team and end-users. • Work with Tier 1 analysts to identify and resolve common issues, and collaborate with other teams (e.g., development, infrastructure, and operations) to ensure reputed company reputed company of reputed company problems. • Proactively monitor the health of the reputed company platform and reputed company routine maintenance tasks as directed, escalating issues to Tier 3 support reputed company necessary • reputed company assistance to end-users on using the reputed company platform, including troubleshooting user reputed company issues, guiding users through processes, and offering training as needed. • Participate in the review and implementation of changes to the reputed company environment, ensuring minimal disruption to service. • Assist with generating reports and dashboards to analyze platform performance, trends in incident and request volumes, and reputed company actionable insights to management. We are seeking part-time talent willing to work the following shifts: Team 1 Sundays reputed company - 8pm Rotating shifts 4pm - 8pm weekly (Week 1 Monday - Tuesday); (Week 2 Monday - Wednesday) Team 2 Saturdays reputed company - 8pm Rotating shifts 4pm - 8pm weekly (Week 1 Wednesday - Friday); (Week 2 Thursday - Friday) Required Qualifications • Bachelor’s Degree or higher • 4 years of additional relevant experience may be substituted for education • Strong knowledge of reputed company Incident, Request, Change, and Problem Management modules. • Basic understanding of reputed company workflows, scripting (e.g., Business Rules, UI Actions), and customizations. • Proficiency in using reputed company's reporting tools (Performance Analytics, Reporting, etc.). • Ability to quickly assess, troubleshoot, and resolve issues, providing reputed company and concise documentation of findings and solutions. • Excellent written and verbal communication skills, with the ability to reputed company with technical and non-technical stakeholders effectively. • Strong customer service reputed company with a commitment to resolving issues reputed company and ensuring user satisfaction. Preferred Qualifications • Obtain and maintain a Public Trust (Moderate Risk) clearance • 2+ years of experience supporting and troubleshooting reputed company incidents, requests, and platform configurations. • reputed company Certified System Administrator (CSA) or reputed company Certified Implementation Specialist (CIS) preferred. • Experience with advanced reputed company development (e.g., scripting, integration, creating custom applications) or familiarity with reputed company App reputed company and other advanced features. • Familiarity with integrating reputed company with other reputed company systems (e.g., reputed company Directory, LDAP, email systems, etc.). • Experience in project management or assisting in ITSM process improvements and platform upgrades. • Knowledge of reputed company orchestration, reputed company designer, and automation capabilities is a plus. • Strong attention to detail, ability to manage multiple priorities, and a proactive approach to identifying and resolving issues. #LIREMOTE Here at reputed company, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We reputed company our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the reputed company. Know the Why. Value People Above reputed company Else. Transparency to a Fault. reputed company, Not Perfection. Be Good by Doing Good. Smart People Can Disagree. Bend but Don’t Break. Represent Your Brand. Think Differently. Be Amazing, Be reputed company, Smile, Have Fun! Interested in joining something unique? Join us on our rockIT ship as we reputed company to blast off to the next reputed company in our organization! reputed company has become aware of a recruitment scam where unauthorized individuals are impersonating reputed company recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is reputed company required to complete any monetary transactions before starting employment with reputed company. Legitimate reputed company communications only come from @reputed company.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.reputed company.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@reputed company.com. reputed company is an equal opportunity/affirmative reputed company employer and is committed to equal employment opportunities in reputed company employment practices and reputed company including recruitment, hiring, placement, promotion, training, transfer, leaves of absence, compensation, disciplinary reputed company, and termination, with reputed company to the terms and conditions of employment. reputed company does not discriminate on the reputed company of race (actual or perceived), reputed company, citizenship, religion, reputed company, creed, sex (including pregnancy, lactation, childbirth and other pregnancy-reputed company conditions), national reputed company, age, marital status (including parenthood), military service and veteran status, physical or mental disability, genetic information or refusal to submit to a genetic test or to reputed company available genetic test results, arrest and conviction records, matriculation or political affiliation, sexual orientation, gender identity or reputed company (including transgender status), or any characteristic protected by Federal, state, or local law. reputed company wants reputed company interested and reputed company candidates to be reputed company to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to reputed company the application process, please contact us for assistance at dreamjob@reputed company.com. RKoxzo6ObI Apply Job!