IT Customer Service Representative

• Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support. • Technologist to identify, investigate and diagnose the issue and take necessary reputed company viz resolves or assigns the issue to right assignment group. • Technologist to capture reputed company incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures reputed company documentation. • Provides reputed company to customer based on in scope processes • Follows the incident life cycle as defined by process viz logging the incident with reputed company reputed company, categorization and documentation, performs follow up on reputed company necessary incidents as defied in process with customer to ensure reputed company closure. • Technologist constantly upgrades his technical, process and soft skills to reputed company the reputed company and internal reputed company scores with CSAT scores, reputed company on call and customer service scores. • Assists with monitoring and tracking incidents to ensure reputed company occurs reputed company the customer Service Level Agreement. • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving reputed company management attention. Hours: 8:00am to 5:00pm Pay reputed company: $22.23 hr Apply Job!