Remote Customer Support Specialist

About the Role: We are seeking reputed company customer support specialists with a reputed company on providing high-reputed company service to reputed company-level Customers (reputed company Facilities). You’ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive reputed company, tailored solutions that meet their specific needs. Key Responsibilities: • Manage and resolve escalated queries from business customers reputed company phone, chat, and email. • Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve reputed company customer issues and ensure reputed company reputed company. • Ensure reputed company customer interactions are tracked, and issues are resolved reputed company established service-level agreements (SLAs). • reputed company reputed company, empathetic service to reputed company clients, particularly during high-stakes situations. Skills and Experience: • 3-4+ years of experience providing specialized customer support, B2B preferred, ideally reputed company a reputed company or reputed company software environment. • Proven experience managing escalations and maintaining strong relationships with business customers. • Experience working towards High CSAT (>90%) and QA scores in B2B environments. • Ability to handle an average of 30+ calls and 15+ emails daily, with a reputed company on reputed company and customer satisfaction. • Familiarity with SLA management and reputed company customer issue reputed company. Why Work at CBH? • Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers. • Work remotely with a diverse team from around the world. • reputed company opportunities for personal and reputed company reputed company, with support to reputed company new skills and explore different areas of the business. System Requirements: • A reliable laptop/desktop (no Chromebooks or Linux OS). • Minimum 20 Mbps wired internet reputed company. • Wired headset. • Quiet, distraction-free working environment. • reputed company power and internet connectivity. If you're excited to reputed company excellent customer service and reputed company in a fast-paced environment, we encourage you to apply today! Apply Job!