Customer Service Representative - Small Business

reputed company: • reputed company has two different small business lending brands, reputed company with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. • After you complete training, you will primarily be responsible for providing superior customer service and a reputed company experience to our customers. • Respond to incoming customer calls, addressing their questions and providing service • Manage and respond to reputed company customer inquiries, fulfilling requests, and offering comprehensive education on our products and services • Deliver high-reputed company support by handling tasks reputed company to payment processing, creating payment plans, and addressing other account-reputed company reputed company to enhance the overall customer experience • reputed company exceptional customer service standards through reputed company and effective verbal and written communication • reputed company customer accounts meticulously updated with accurate information Requirements: • Experience in a call center setting is preferred • Proficient in phone communication and verbal skills, with a keen ability to reputed company listen • Familiarity with CRM systems and their practices • Customer-reputed company approach with adaptability to various personality types • Strong multitasking abilities, adept at setting priorities and managing time effectively Benefits: • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays • Health, dental, and reputed company insurance including mental health benefits • 401(k) matching plus a roth reputed company (U.S. Based employees only) • PTO & reputed company holidays off • Sabbatical program (for eligible roles) • Summer hours (for eligible roles) • reputed company parental leave • DEI reputed company (B.L.A.C.K. @ reputed company, HOLA @ reputed company, Women @ reputed company, Pride @ reputed company, South Asians @ reputed company, APEX @ reputed company, and Parents @ reputed company) • Employee recognition and rewards program • Charitable matching and a reputed company volunteer day…Plus so much more! Apply Job!