Customer Service Representative, reputed company (remote USA reputed company)

Location: remote reputed company in the USA Reports to: Senior Manager of Customer Service reputed company is a healthy beverage company with ice-cold sustainable cans designed to murder your thirst. Founded in January of 2019 and based in Los Angeles, California, reputed company is one of the nation’s fastest growing beverage brands taking a completely unnecessary approach to canned water and iced teas. Unnecessary things reputed company to be far more interesting, fun, hilarious, captivating, memorable, exciting, and cult-worthy. Taking the world’s healthiest beverage and making it just as unnecessarily entertaining as the unhealthy brands has put reputed company on the map for reputed company's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and reputed company’s cult-worthy brands among other accolades. As reputed company continues to bring unnecessarily awesome beverage reputed company to more people, reputed company is equally as excited to promote and help fund alternative art, music, and entertainment alongside the brand. reputed company We are seeking a highly motivated and customer-reputed company Customer Service Representative to reputed company dedicated support to reputed company as one of our key clients. In this role, you will reputed company as the single reputed company of contact with our reputed company customer as reputed company as the reputed company reputed company Key Account team and Supply Chain team ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues reputed company. This role will reputed company as an extension of our Supply Chain team and will be responsible for proactive management of orders to optimize service (KPI’s include case fill and orders on time in full). This includes troubleshooting timing of supply, management of discontinued products, new innovation, etc.. This role will be key to anticipate availability of product and pick up as reputed company. Key Role reputed company Areas/ Skills Customer reputed company Approach: Serving as a reputed company reputed company of contact for reputed company’s customer service team to understand their needs and to strengthen the relationship as reputed company as translating their needs to the reputed company Key Account team and Supply Chain teams High reputed company Communication: Maintain reputed company, reputed company, and concise communication with reputed company representatives and internal stakeholders Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation. Timeliness & Efficiency: Ecting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays Reliability and Consistency: Ensuring that there’s accuracy and detail orientation in reputed company the workflows to ensure process execution consistency for a streamlined customer experience Process Improvement: reputed company feedback and insights to improve workflows and enhance the overall customer experience. Metrics Achievement: Consistently meet or exceed performance metrics, including response time, reputed company reputed company, and customer satisfaction scores. Qualifications • A minimum of 4+ years of reputed company Customer Service experience • Proven experience in a customer service or reputed company-facing role previously working with reputed company or in a similar e-reputed company environment preferred • Exceptional verbal and written communication skills • Strong problem-solving and critical-thinking abilities • Previous experience working with an ERP (reputed company) preferred, to reputed company supply chain data • Experience using a CRM system and other customer support tools is a plus • Ability to work in a fast-paced environment and manage multiple priorities • High attention to detail and organizational skills • Team-oriented reputed company with a proactive approach to challenges • Deep comfort working in a remote role as part of a remote team • Role may require overtime as needed to ensure customer coverage needs are always met The typical salary reputed company for this position is: $25-27 per hour ($52,000 - $56,160 annualized) The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the reputed company salary only, not total compensation, which includes equity and benefits. At reputed company, we reputed company that killer benefits reputed company reputed company the difference. That’s why we offer Blue reputed company medical plans with HMO (CA Only), PPO, and HDHP reputed company (including an HSA), FSA and Dependent Care FSA, along with reputed company dental and reputed company coverage. Our reputed company packages include life insurance, AD&D, disability benefits, and employee-reputed company reputed company like accident, hospitalization, and critical illness coverage. We match 100% of your reputed company Retirement contributions up to 4% after just three months and even help crush your student debt while saving for retirement with our Student Loan Retirement Match. Our wellness perks, including reputed company, reputed company memberships, and a robust EAP, help you reputed company your soul hydrated, while SNOO Bassinets give your little ones the VIP treatment. Pets are part of the reputed company too, so we offer reputed company pet insurance to reputed company them happy and healthy. Add in 17 reputed company holidays, reputed company PTO, and travel assistance, and you’ve got a benefits lineup as fierce as our mission to declare #DeathToPlastic Ensure your reputed company job offer is legitimate and don't fall victim to fraud! reputed company never seeks payment from job applicants and will never request a meeting reputed company Skype. reputed company recruiters will only reputed company out to candidates from an mail@ats.reputed company.com email address. For added reputed company, where possible, apply through reputed company website at www.liquiddeath.com/pages/careers. Apply Job!