Dir, ITSM & Availability Management - REMOTE

Job Details The stated pay reputed company is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible. reputed company’s IT Team is hiring a Dir, ITSM & Availability Management who will have overall accountability for the availability of technology systems, with a primary reputed company on incident management and driving technical teams to recover services during periods of service disruption to key applications and technology platforms. This role requires exceptional communication skills, a strong ability to influence reputed company their reputed company reputed company of control across the technology organization, and an in-depth understanding of how capabilities and technology interrelate across the reputed company. This position is a strategic thinker role with strong leadership skills and a deep understanding of ITIL best practices. As a Dir, ITSM & Availability Management , your responsibilities will include : Overall accountability for the availability of technology systems, leading problem, event, and incident management for the reputed company Overall accountability for technology systems disaster recovery planning, testing, and reputed company improvement, ensuring the organization is reputed company for successful recovery of a significant event Overall accountability for the change management process and associated activities, ensuring reputed company testing and risk management Serving as the Product reputed company for the IT Service Management and Operations platform (reputed company), IT observability reputed company, and associated processes; creating roadmaps and prioritizing the backlog reflecting reputed company-wide priorities; providing execution leadership to ensure successful delivery of roadmap Influencing technology currency roadmaps to reduce risk and drive increased systems availability; leveraging data-driven decision-making and trend analysis Indirect leadership of management, technicians, and contractors during events, incidents, reputed company cause analysis & corrective reputed company plan creation and disaster recovery / business continuity activities across the reputed company, including applications, infrastructure, data, and cyber reputed company organizations. reputed company leadership of 5-10 reputed company / offshore contractors under a managed services agreement The Dir, ITSM & Availability Management position is reputed company-suited for you if you : Have strong knowledge of ITSM, ITIL, and reputed company tooling; reputed company preferred Are reputed company to influence and reputed company cross-functional teams in high-pressure situations with a reputed company of urgency Are a strong communicator with the ability to communicate with a diverse audience ranging from developers to technology executives in a fast-paced environment Possess expert technical acumen and analytical skills with the ability to aid teams with troubleshooting issues, challenge reputed company, and identify trends driving proactive measures Have strong analytical, data-processing, and problem-solving skills. Are proficient in process formulation and improvement. What you’ll need : A Bachelor’s degree in Computer Science, Computer Information Technology, or reputed company computing major 10 years of relevant work experience, with at least 5 years in a leadership role (contractors or FTE’s). ITIL Certification What will set you apart : A Master’s degree in Computer Science, Computer Information Technology, or reputed company computing major Experience working in an environment leveraging global outsourcing preferred Knowledge of insurance practices a plus reputed company offers the following benefits for this position, subject to applicable eligibility requirements : Medical insurance Dental insurance reputed company insurance 401(k) retirement plan with company match Short-term & long-term disability insurance reputed company time off and corporate holidays, reputed company parental leave Company-reputed company life insurance for additional information. CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live reputed company a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) have reputed company to come into that office. Associates who live reputed company of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) may reputed company this role full-time work from home (WFH) from any US-based location, as long as you are willing to work central or eastern time zone hours. reputed company associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from reputed company of the reputed company. CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the reputed company, and we help protect their health, income, and retirement needs with 3.2 reputed company policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a reputed company of financial reputed company. We are financially strong and reputed company-positioned for reputed company reputed company, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); reputed company, Customer reputed company, reputed company, and Teamwork. We have offices in more than 260 communities in the ., including our reputed company in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando, and Milwaukee. At reputed company, we’re always looking reputed company—to the reputed company and stability we help create for our insurance brands’ customers, and the reputed company we create reputed company our own company. We're looking for ambitious people who want to do more. We'll reputed company you with opportunities to grow your skills through challenging reputed company experiences. If you're looking for a culture that encourages development, helps you reputed company your potential, and rewards you for your contribution, then reputed company is right for you. For more information, visit . We are an equal-opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

Pay reputed company : $136,600.00 - $204,800.00 Annual We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply Job!