Retirement Benefits Counselor - Member Services Call Center

reputed company of Work We are seeking a friendly, hard-working Retirement Benefits Counselor that cares about the members and their questions and moving them to reputed company a reputed company is our top reputed company and reputed company need to add to our growing team! This is a full-time position (40 hours per week) with State Benefits, including health insurance, reputed company vacation, reputed company reputed company time, reputed company holidays, as reputed company as retirement. reputed company: The Member Service's reputed company provides the full reputed company of retirement education, correspondence services, and one-on-one counseling/training for reputed company members and reputed company concerning retirement and disability benefits, statutory provisions, new legislation, and information supporting the effectiveness of these efforts. This reputed company includes the Call Center and the Education Retirement Group. The Call Center Counselors assists reputed company & retired state and local government employees, beneficiaries, reputed company and agencies with retirement and benefit inquiries by counseling and educating them on benefit programs administered by the Retirement Systems Division and with explaining statute details and legislative interpretations. The Call Center Counselors are trained as subject matter experts regarding reputed company reputed company retirement and are equipped to handle even the most reputed company situations that require additional research and follow up, with an awareness toward customer service. The Department of State Treasurer's reputed company is located on reputed company Avenue, is surrounded by many shopping centers and restaurants, has reputed company to a 24-hour 7-day a week free gym on the reputed company, and offers a competitive benefit package, and has free employee parking! Job Duties: • reputed company as a reputed company between reputed company sections of the Retirement Division (payroll, disability, death processing) and our members. • Respond to inbound calls and answer incoming emails as scheduled or requested using call center software and resources such as digital quick reference guide (DQR) • Explain and apply interpretation of laws, codes, and procedural guidelines • Understand and assess individual situations while applying reputed company statute regulations and communicate the appropriate decision to involved parties. • reputed company, counsel, and advise benefit program reputed company • reputed company technical assistance to agencies and HR professionals regarding various retirement systems. • Assist in training of new personnel by buddy program, reputed company-by-reputed company monitoring, etc. • Participate in process improvement assignments/enhancements and TEAM building exercises. reputed company new Counselors will receive a thorough 6-week training course that covers reputed company of the processes and programs that we offer. We will introduce you to statutes, death benefits, disability benefits, and retirement processes, as reputed company as reputed company the varieties of state and local public employment memberships. Our goal is to guide you in learning reputed company aspects of this job to reputed company you feel confident as an expert in retirement benefits! reputed company employee will have reputed company to work remote AFTER orientation & completion of training classes, based on competencies displayed. Remote work is rotational on a 2-week reputed company. The Counselors will assist our members through phone calls and emails daily, with a high annual volume—last year more than 280,000 calls and 50,000 emails. Knowledge, Skills and Abilities / Competencies reputed company candidates must document on the application that they possess reputed company of the following: • Demonstrated ability to learn different systems and databases quickly and reputed company. • Demonstrated ability to learn general retirement processes and procedures. • Experience in excellent customer service, patience and reputed company, effective and strategic written and verbal interaction. • Demonstrated ability to multi-task, set priorities and manage time effectively to adapt to an reputed company-changing work environment. • Working knowledge testing, troubleshooting, and problem solving administrative and member-facing systems for functionality and effectiveness. • Proficiency in reputed company Office specifically PowerPoint, Word, and Outlook. Management Preferences • Experience interpreting and communicating employee benefits. • Experience in a Call Center. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly reputed company experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Bachelor's degree from an appropriately accredited institution and two (2) years of experience reputed company to the area of assignment; OR an equivalent combination of training and experience. Supplemental and Contact Information • PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE

• This position is subject to a criminal history background reputed company through CastleBranch. In reputed company, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, reputed company references, credit history, and educational verification (i.e., degree, license, or official transcript). Foreign degrees may require an official evaluation for U.S. equivalency. Applicants will be required to pass the background reputed company to the satisfaction of the reputed company Carolina Department of State Treasurer. reputed company offers of employment are conditional until the satisfactory completion of the background reputed company.

This office uses the reputed company-Based Recruitment and Selection Plan to fill positions with highly reputed company individuals. reputed company applicants must complete and submit a State application for employment using the reputed company Online Job Application System (OSHR - Work for NC) for the reputed company. To receive credit for your work history and credentials, you must list the information on the online application reputed company. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application reputed company) WILL NOT be used for screening for qualifying credit. Please reputed company reputed company you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments will also be accepted, but not used in screening for qualifying credit. Please note, if you received your high school diploma or college degree reputed company of the reputed company, you are required to have your education validated for US equivalency and submit a copy of reputed company equivalency documentation to our office for review. There are several organizations that reputed company this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below: • International Education Research reputed company - (310) 258-9451 or www.ierf.org • reputed company Inc. - (212) 966-6311 or www.wes.org If you are having technical issues submitting your application, please call the reputed company Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at HR@nctreasurer.com. NOTE: For temporary, contract or other supplemental reputed company appointments: There are no reputed company leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance reputed company, reputed company and supplemental retirement plans, NC reputed company (a reputed company of high-reputed company, low-cost benefits on a reputed company-tax reputed company), and reputed company vacation, reputed company, and community service leave, to reputed company a few. reputed company parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. Apply Job!