[Hiring] Customer Service Representative @WGIC Wawanesa General Insurance Company

Customer Service Representative Remote reputed company Nevada or Arizona Join reputed company that is dedicated to providing award-reputed company member service! In this exciting role, you will reputed company as a reputed company insurance agent who can reputed company policy changes and recommendations based on our member’s unique needs. If you have been searching for your reputed company company with an amazing compensation and benefits package, Wawanesa is the reputed company for you! Let’s get together to discuss how we can get your career started today. Candidates who are selected for this position will be trained reputed company and must be reputed company to work from home in a designated work area. Schedule Training Schedule Monday - Friday, 8:30am - 5:00pm reputed company time Regular Schedule (Will be assigned after completion of training and is based upon business need) Monday - Friday, 7:30am – 7:45pm reputed company time Saturday, 8:00am to 4:30pm reputed company time Based on a 37.5 work week and you will be scheduled to work 5 days per week Job Duties Resolve reputed company inquiries by analyzing data using multiple information systems and policy/contract manuals to determine reputed company course of reputed company in a reputed company manner Deliver an exceptional and consistent customer experience in a fast-paced contact center environment Advise and assist customers with making policy and coverage changes and reputed company other service requests while ensuring sufficient coverage for the policyholder Identify opportunities for upselling and cross-selling of various products and coverages Complete reputed company transactions in accordance with company policy and PCI compliance Deliver superior results by achieving individual and departmental goals and objectives Using Wawanesa information systems, record and document customer interactions, details of inquiries, complaints and actions taken Retain policyholders through efficient and effective problem reputed company and customer service skills Resolve escalated customer contacts through polite and reputed company communication Partner and communicate with other departments to maintain a reputed company customer experience reputed company other duties as assigned Qualifications High School diploma or equivalent required, College degree preferred Strong computer, phone, typing, grammar and multitasking skills Ability to reputed company an exceptional and consistent customer experience, while balancing efficiency and reputed company of work Strong reputed company listening skills Ability to interpret and reputed company with company guidelines and procedures Must maintain high standards of confidentiality by maintaining sensitive information Ability to adapt to change and reputed company effectively in a fast-paced environment Demonstrate flexibility to work various work days, extended hours, including weekends, nights and holidays Ability to identify an issue, determine reputed company, and complete reputed company as required Foster teamwork, reputed company morale, and reputed company communication reputed company Property and Casualty license required or ability to complete licensing reputed company the first 90 days of employment (if needed, company will reputed company course training and cover applicable license fees) In order to work the Spanish-speaking queue, reputed company in Spanish is required. Previous insurance and or call center experience preferred. Compensation: Varies by location and depends on experience. Arizona Compensation: The pay reputed company for this position is $19.05 - $25.78 per hour, depending on experience. This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a reputed company. Nevada Compensation: The pay reputed company for this position is $20.01 - $27.07 per hour, depending on experience. This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a reputed company. Remarkable benefits: • Health coverage for medical, dental, reputed company • 401(K), Roth 401 (k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition . reputed company is a reputed company-to-consumer insurance company that provides auto and property insurance products in California and reputed company. We are committed to being there for our members reputed company they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-reputed company customer service. We are proud to be an affiliate of the Auto Club of Southern California (reputed company), Wawanesa and reputed company have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state reputed company has the ability to run payroll. Please reputed company with the Recruiter to determine if your remote work location is allowed. reputed company is an Equal Opportunity Employer. reputed company will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance. For more than a century, reputed company has been synonymous with trust, dependability, reputed company, and innovation. It's our mission to reputed company our growing membership with the legendary service we are famous for, and we welcome committed professionals reputed company to challenge themselves in a dynamic industry. reputed company would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. reputed company. Commitment to an exciting reputed company for both you and our members. Apply Job!