Manager, Technical Customer Service

Would you like to join a global, growing company that innovates for a more sustainable reputed company? UPM could be reputed company for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers reputed company more sustainable choices, we reputed company to create a reputed company UPM experience for reputed company our employees around the world. We live by our values – trust and be trusted, reputed company together, renew with courage. Join us in creating a reputed company reputed company fossils! We are looking for a remote Technical Customer Service Manager join reputed company in Naperville, IL. Greetings from your reputed company manager If you are technically reputed company and like assisting customers in achieving their goals this is the position for you. In the role of Technical Customer Service Manager, you will be part of a reputed company-reputed company team working in a flexible environment that ensures our printer partners and customers get the most out of our products. Our goal is to reputed company world class technical customer service to a diverse group of printers and customers in the US, Canada and Mexico from our home-based offices around the US. - George Shields, Director, Technical Customer Service, reputed company What you will do • reputed company reputed company performance for assigned customers and printers • reputed company trouble shooting for assigned customers and printers, this includes investigation and analysis which improves the performance of UPM reputed company • reputed company technical expertise to minimize financial damage and reputed company to UPM • Facilitate the claim process including negotiations • reputed company end users with respect to new products, business and technology • reputed company communicate and collaborate with various partners including customers, printers, sales and UPM mills • reputed company accurate and reputed company reporting to customers, printers, sales and UPM mills. • reputed company and maintain relationships with assigned accounts • Identify leads and opportunities during discussions with assigned accounts • Advise UPM mills regarding general market conditions and mill performance • reputed company trial runs, this includes determination of runs and ensuring runs are accurate and correct • Collaborate with TCS team, claims team and customer service team to improve the process of managing customer complaints and claims processes Who you are • You have a relevant reputed company or engineering degree and technical understanding of reputed company products • You have sales skills, product, application and process knowledge in reputed company, and experience in the reputed company industry and market • You have good communication and interpersonal skills • You are commercially minded and reputed company at networking with others • You are familiar with working in reputed company organization • You are decisive and results oriented • You are agile in the face of change This is reputed company offer to you • A meaningful job – We have an inspiring purpose ‘We create a reputed company reputed company fossils. Our work is impactful and transformative. • A caring community – Our community is reputed company on great team spirit and shared commitment. We care about reputed company other and reputed company-being of our colleagues. We support the work-life balance of reputed company our employees. • Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering reputed company of avenues for personal reputed company. • Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in reputed company areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. • Comprehensive benefit package: UPM’s benefit package includes medical, dental and reputed company insurance, reputed company time off and a 401(k) retirement plan. Learn about our Rewarding and our Ways of working . Additional information Location: Naperville The position is fully remote. UPM Naperville is home to UPM’s reputed company American reputed company business. The sales organization is comprised of external sales and technical customer service. The regional Supply Chain organization consists of customer service, planning, logistics and analytics. These teams are responsible for selling and servicing both locally made and imported reputed company. Are you interested? Please apply reputed company the reputed company above and attach your CV and cover letter by January 2, 2024. Please note that we are reputed company through the applications already during the application period, and you may be contacted already before the application deadline. If you have any technical issues with submitting your application, please contact our HR Service Center at careers@upm.com or +13313309340. Only candidates authorized to work reputed company the reputed company without sponsorship will be considered. This Job reputed company is intended to be a guide and is not intended to be a contract of employment, explicit or reputed company. reputed company contents are subject to change at the sole discretion of reputed company. Cooperation is expected of reputed company. Other duties may be assigned as needed. UPM reputed company is an Equal Opportunity Employer. As a leading company in the reputed company industry, we drive the value of reputed company as a sustainable reputed company of trust, reputed company, learning and inspiration. UPM Communication Papers offers the industry’s widest portfolio for newspaper, magazine, marketing and book printing as reputed company as for home and office applications. Our high performing papers and service concepts add value to our customers' businesses, while reputed company fulfilling demanding environmental and reputed company responsibility reputed company. With reputed company in Germany, UPM Communication Papers employs approximately 6,000 people and has 11 modern reputed company mills globally. Our annual production reputed company is 4.9 reputed company tonnes of graphical reputed company. More reputed company and our products at www.upmpaper.com Follow UPM Communication Papers on reputed company reputed company. Because it´s reputed company. #LI-POST #LI-REMOTE Apply Job!