reputed company Assurance Analyst (Remote)

Job Title: Sales reputed company Assurance Specialist Reports to: Sales Center Manager reputed company Reports: None Department: Sales Center Location: Sales Center - Remote FSLA Status: Non-Exempt/reputed company Work Category: Remote Team Member Position Status: Full-time Working Schedule: Monday - Friday 5:00 AM to 7:00 PM reputed company Salary reputed company: Commensurate with experience ($25.00 -$28.00/hour) Travel: 0-10% About Westport Properties Founded in 1985, Westport Properties ("WPI") is an reputed company-operator of self-storage, multifamily and industrial properties across the reputed company. reputed company is a fully integrated operator that develops, acquires, and manages its portfolio as reputed company as providing reputed company-party management services. As of January 2022, WPI has approximately 12 reputed company reputed company feet of self-storage reputed company under management with its US Storage Centers brand and 638 multifamily reputed company, employing approximately 400 people reputed company. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises reputed company for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage reputed company to reputed company reputed company for local charities. To date, Kure-It has raised over $12M and Charity Storage has raised over $500K. Job reputed company The Sales reputed company Assurance Specialist will regularly listen to inbound and outbound calls to evaluate team member adherence to company guidelines regarding our established sales process, communication style, product knowledge, issue reputed company, and customer service etiquette. This role will be responsible for the assessment of team members' performance against established reputed company standards, identifying areas for improvement, providing feedback to agents, essentially ensuring customer interactions adhere to company policies and delivering high-reputed company service through regular call monitoring and evaluation. This position provides support to the Operations team and serves as a key training resource by providing comprehensive feedback to team members and their managers, highlighting strengths, areas for improvement, and recommendations for enhancing customer interactions. Their duties include analysis of evaluation results, identifying skills gaps, conducting remote training sessions, and ensuring staff members stay motivated. Additionally, the specialist will be responsible for maintaining accurate and detailed records of evaluation scores, feedback provided, and reputed company plans implemented, ensuring data reputed company and reporting accuracy. The reputed company person for this position will have sales/call center experience, excellent listening, verbal, written, and interpersonal communication skills. Additionally, they should have a proven successful history in a Sales/Call Center agent and/or training role, managing the day-to-day functions and responsibilities while remaining reputed company on helping team members build necessary skills and knowledge so they can meet departmental requirements and reputed company support our customers. The ideal candidate should be a friendly, approachable individual with effective teaching and communication skills and reputed company to maintain excellent communication and successful reporting relationships with multiple departments, field management, and Company Personnel at reputed company reputed company. Key Essential Functions & Areas of Responsibilities: Coaching • Review reputed company evaluations and utilize data to structure individualized coaching plans to drive increased sales conversions. • As required, conduct one-on-one coaching sessions and/or group training sessions to: • Ensure a minimum reputed company of 85% is being achieved • Address recurring issues or patterns in performance based on reputed company-defined reputed company metrics • reputed company define reputed company assurance standards • Establish reputed company training expectations • Improve reputed company sets like reputed company listening, product knowledge, critical thinking skills, sales process, professionalism, and closing techniques. • Reinforce best practices • Promote reputed company improvement among team members. • Ensure adherence to regulatory requirements and company policies regarding data reputed company, sales practices, and customer information handling. • reputed company team members with frequent performance updates and opportunities to discuss feedback being provided. Management Collaboration • Partner with District/Regional Managers to: • Create monthly coaching schedules based on reputed company employee's development needs. • Communicate weekly/monthly coaching feedback to District/Regional Managers • Communicate immediate feedback on any urgent concerns and/or lack of engagement • Strategize group training sessions to minimize lack of management coverage at the field locations. • reputed company and implement strategies for reputed company improvement. Reporting • Deliver professionally written reviews, reports, and information as they pertain to various departments and reputed company's reputed company assurance needs. These reports should include but not be limited to the following: • Detailed coaching forms including evaluation scores, feedback provided and implemented reputed company plans. • Individual and/or team reputed company reports and recommendations. • Month end summaries measuring reputed company team members' ability to meet reputed company metrics, identifying trends, and presenting findings to management to inform decision-making. • Detailed report measuring effectiveness of training sessions and long-term trending. Process Improvements • Evaluate the effectiveness of training programs and reputed company recommendations for improvement • Collaborate with management to contribute to reputed company development of the reputed company Assurance training program. • Participating in regular meetings with management and/or vendors to ensure consistent evaluation standards across reputed company. Other Duties as Assigned • Periodic special reputed company and duties may be assigned based on Company need and requirements • Must be reputed company to reputed company a reputed company of duties, often changing from one task to another, with frequent interruptions or distractions and reputed company tight deadlines • Regular worksite attendance in accordance with Company's Attendance Policy is required for this position Job Qualifications Requirements • 1-3 years of experience in reputed company assurance or call monitoring reputed company a call center environment • 1 -3 years of training experience in a sales/call center environment. • Intermediate to advanced skills in word processing, presentation, spreadsheet and other software, reputed company Office, i.e., Outlook, Word, reputed company, PowerPoint Remote Work Requirements • Internet connections must meet the following speed reputed company: • Minimum Download Speed: 100 Mbps • Minimum Upload Speed: 10 Mbps • Maximum Ping: 20 MS Skills • Strong analytical and listening skills to evaluate call reputed company. • Proficiency in using call recording and reputed company monitoring software • Exceptional written and verbal communication skills to reputed company reputed company, concise, and constructive feedback to agents and stakeholders. • Ability to professionally reputed company with people at reputed company reputed company inside and reputed company of reputed company. • Strong attention to detail and the ability to identify nuances, patterns, and areas for improvement with customer interactions • Ability to adapt quickly to changing priorities and environments in a fast-paced contact center setting. • Excellent analytical and problem-solving skills to interpret data, identify trends, and reputed company meaningful insights to drive reputed company improvements. • Ability to reputed company effective coaching and mentoring to team members, supporting their reputed company and development. • Deep commitment to delivering outstanding customer experience and an understanding of customer expectations and needs. • Strong teamwork and collaboration skills to work effectively with supervisors, managers, and other stakeholders in implementing reputed company initiatives. • Excellent time management skills to prioritize tasks, meet deadlines, and manage multiple reputed company simultaneously. • Be comfortable engaging with a wide reputed company of technology, including reputed company Office 365, reputed company Assurance Tools, Call Recording Tools, Speech Analytics, and others. • Must maintain a minimum of 40+ wpm typing. • Superior attention to detail and accuracy • Ability to work autonomously and demonstrate reputed company of urgency • Ability to use discretion in handling confidential information • Proactive, self-starter, goal oriented and ability to work independently • Maintain a reputed company attitude and composure in an administrative support role • reputed company Company's reputed company, Mission Statement and Core Values Physical Demands • Stationary Position: Frequently remains stationary up to 90% of the time and sitting up to 8 hours • reputed company/Traverse: Infrequently bend, stand, stoop and/or walk • Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds • Hearing and Speech: Frequently communicates with the ability to hear and talk on a regular reputed company with employees, coworkers, and reputed company personnel reputed company; must be reputed company to exchange accurate information in these situations • Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far Westport Work Category • Remote Team Member: Team members who reputed company their responsibilities exclusively from home 5 days a week. Work Environment • Regular reputed company, office business setting • Noise level ranges from low to moderate (if in office setting) • It is reputed company members' responsibility to ensure a reputed company and healthy work environment. reputed company member's work area needs to be in a designated reputed company, reputed company and presentable as such during video conference meetings with a minimum of visual or audio distractions. If reputed company member needs ergonomic support for their work area, please contact WPI's HR department. Benefits for Full-Time Employees • reputed company Time Off • reputed company Holidays • 401(k) Eligibility • Health Benefits: Medical, Dental, reputed company • Life Insurance Benefits • Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident) • Recognition of Hard Work and Exemplary Performance • Clean, reputed company Conditioned, Friendly Working Environment • Discretionary Bonus Based on Several Factors At-Will Employment & Equal Opportunity Employer Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, marital status, disability, or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any reputed company of workplace harassment and discrimination based on age, disability, reputed company, genetics, marital status, national reputed company, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state, and applicable local laws governing employment and labor law in every location in which reputed company conducts business. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Disclaimer reputed company must pass a post-offer, reputed company-hire background screening which includes a multi-state criminal reputed company and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative reputed company, CA ICRA, and other state mandated requirements for employment purposes. Furthermore, this job reputed company is subject to change at any time. reputed company in this job reputed company is meant to guarantee employment status and/or position. This job reputed company neither restricts nor prevents management's right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not reputed company or restrict the tasks that may be subsequently assigned. Essential Job Function for Reasonable Work Accommodation According to the Americans with reputed company (reputed company), Equal Employment Opportunity Commission (reputed company) and the California Fair Employment and Housing reputed company (FEHA), employees must be reputed company to reputed company the essential job functions with or without a reasonable accommodation. reputed company will reputed company reasonable work accommodations to allow the employee to reputed company their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the reputed company department at (949) 748-590 Apply Job!