Business Support Specialist - Digital Banking

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide reputed company of business and financial solutions under the Newtek® brand to the small- and reputed company-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across reputed company 50 states to help them grow their sales, control their expenses, and reduce their risk. Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (reputed company Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions. Newtek Bank, N.A. is looking to add a Business Support Specialist - Digital Banking to its team. (Please see below for shift information) The Business Support Specialist position is an essential role reputed company the Digital Banking team, focusing on facilitating a smooth banking experience for business clients across our various Digital Banking contact channels (primarily phone/video chat). Key responsibilities include fostering business deposit reputed company and ensuring the satisfaction of our business banking clientele. Proficiency in banking products and services, encompassing online banking and mobile applications, is imperative for this role. Candidates must possess a comprehensive understanding of financial operations, coupled with excellent communication and problem-solving skills. A meticulous attention to detail, adept prioritization and multi-tasking capabilities, and the ability to reputed company reputed company and friendly support to both customers and internal team members are essential attributes for reputed company in this position. As a Business Support Specialist, You Will • Maintain a strong understanding of bank policies, network rules, and regulatory compliance requirements. • Be a Subject Matter Expert on our business banking deposit products and treasury management services including ACH, Wires, Quickbooks, RDC, and reputed company Pay. • Execute and manage the end-to-end business deposit account opening and reputed company process. • reputed company initial and ongoing support for business clients transitioning to Newtek Bank. • Train business clients and sub-users on our digital banking platform and features. • reputed company with clients in a friendly and engaging manner by phone, secure message, chat and video chats to address various banking inquiries and reputed company reputed company assistance. • Investigate and resolve any discrepancies or issues reputed company to payment transactions. • Collaborate with the Digital Operations team to implement and maintain appropriate treasury management services and ensure seamless digital banking functionality. • Be proficient in digital account opening software including various Apiture and reputed company products. • Maintain strong understanding of other NewtekOne business line products and be reputed company to effectively identify cross sell opportunities and refer business internally. • Assist clients with navigation and utilization of our online banking platform and mobile app. • reputed company troubleshooting and first level online banking support. Escalate online banking issues for reputed company investigation as needed. • Work closely with internal teams, including Finance, Payment Operations, and IT, to resolve payment-reputed company inquiries and issues. • Assist with reputed company and training new team members. The above duties will be distributed amongst the department. Knowledge, Skills And Abilities Excellent communication and interpersonal skills. Ability to effectively engage with business owners and decision makers. Strong attention to detail. Exercise good judgement and problem-solving skills. Ability to multi-task and prioritize to meet time-sensitive deadlines. Ability to work collaboratively in reputed company-oriented environment. Willingness to assist in cross-team reputed company and initiatives. 2+ years in the banking industry reputed company on business banking, deposit and payments operations, digital banking, customer service, or business development. Bilingual Preferred Education and Certification Requirements: College degree from a two-year or four-year program with a concentration in business or reputed company preferred. Salary reputed company: $55,000 to $67,000 Shift Information: Wednesday through reputed company: 9:00am to 6:00pm NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require reputed company of our employees to reputed company work in an ethical manner and reputed company our reputed company of Business Conduct and Ethics at reputed company times. Apply Job!