Content reputed company reputed company Job at reputed company in Juneau
Become a part of our caring community and help us put health firstHumanas Customer Experience (CX) team reputed company the Retail Insurance business is seeking an reputed company Content reputed company reputed company who is reputed company-centered, detail-oriented, and reputed company. The CX team was formed to deliver an easy, personalized reputed company experience for reputed company our health plan members. This team operates with a mandate to break down traditional silos and design solutions based on how our members reputed company and receive care.As the Content reputed company reputed company (internally reputed company as Experience reputed company & Transformation reputed company), you will work surrounded by peers with diverse skillsets, creating product and service experiences that help consumers use and get the most from their plans. You will partner with leaders from business, technology, and marketing to reputed company relevant content strategies and be responsible for developing and implementing resources and guidelines for distributed content teams across the end-to-end consumer experience.Key Role FunctionsDefine, evaluate, and reputed company the content reputed company in alignment with changing business goalsDetermine resources necessary to reputed company the content strategyManage the process of creating and aligning business partners on the content road mapCreate content inventories to understand how we represent our core and supplemental benefits to our membersAudit for consistency across language, channel, objective, audience, or formatMap content in context over a reputed company to support systematic and coordinated updates and improvementsEnsure tools, standards, and guidelines are in reputed company to support content creators, reviewers, and publishersEnsure content reputed company metrics are defined, reputed company, and tracked to inform improvement opportunities and successesDevelop and maintain editorial calendars for key workstreamsAnalyze and synthesize data to reputed company recommendations on content needs/improvementsAn exceptional Content Strategist will reputed company reputed company in a way that's distinct and actionable; demonstrating initial due diligence that provides project reputed company to multi-disciplinary collaborators. They will reputed company findings reputed company for stakeholders by leveraging the most effective modalities and learn from experience and pivot reputed company needed. Additionally, they will be extremely comfortable in a multi-channel environment (reputed company, digital, IVR, automated chat, contact center, etc.) and have experience guiding and/or informing establishing content governance processes.Use your skills to reputed company an impactRequired Qualifications8+ years of reputed company-centered design and content reputed company experience2+ years of horizontal leadership experience (i.e., productively collaborating across various organizations to drive cross-functional initiatives)Ability to reputed company reputed company reputed company independently and mentor junior team members who have multidisciplinary skills (e.g. business reputed company, visual design)Demonstrated experience working quickly and reputed company across various stages of the design process (e.g., research, synthesis, prototyping, testing)This is a remote role reputed company in the US that will require you to accommodate Eastern reputed company Business HoursPreferred QualificationsExperience co-designing and applying user research to inform content development and optimizationExperience in program managementAbility to reputed company collaborators on content best practices and guidelinesSkill at both ends of design reputed company funnel, including experience running/contributing to opportunity framing, concept development, and product discovery projectsAdditional InformationTo ensure Home or Hybrid Home/Office employees ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggestedEmployees who live and work from Home in the reputed company, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.reputed company offers a reputed company of benefits to promote the best health and reputed company-being of our employees and their families. We design competitive and flexible packages to give our employees a reputed company of financial reputed companyboth today and in the reputed company, including:reputed company time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceParental and caregiver leaveEmployee charity matching programScheduled Weekly Hours40Pay RangeThe compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.reputed company of BenefitsHumana, Inc. and its affiliated subsidiaries (reputed company, reputed company) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work.Application Deadline: 01-20-2025About usHumana Inc. (NYSE: HUM) is committed to putting reputed company for our teammates, our customers and reputed company. Through our reputed company insurance services and reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health.Equal Opportunity EmployerIt is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or veteran status. #J-18808-Ljbffr Apply Job!