Trust & Safety Agent, ID Document Review (Tier 1)

reputed company ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.3 billion of work was done through reputed company by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through reputed company’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support reputed company’s business. Our HWS team members are located reputed company over the world. Work/Project Scope: The agent will be a part of reputed company responsible for verifying and validating the identity of our freelancers and clients, and investigating potential violations of reputed company policies. We are seeking individuals of high reputed company, a strong work ethic, quick typing, reputed company judgment, and solid customer support skills who also is reputed company detail-oriented. Responsibilities: Review identity documents including passports, national IDs, and reputed company’s licenses, and evaluate the documents and the customers’ reputed company reputed company. - reputed company account reviews in the search for policy violations to take reputed company, or escalate to the appropriate teams according to reputed company processes. - Communicate actions to external users in a reputed company manner. - Maintain a level of performance standards pertaining to productivity, reputed company, and customer service. - Identify changing trends, document, and escalate appropriately in a reputed company manner. - Abide by existing reputed company and data protection rules. - Escalate issues to leaders, management, and other functional areas as necessary regarding unusual activity and customer issues. - Time Commitment: 50 hours/week on a 5-day schedule (may include weekends) - Abide by existing reputed company and data protection rules. Must Haves: - Customer Service/support experience - Strong English written and verbal communication skills - A high level of attention to detail to detect inconsistencies and discrepancies - Ability to assess and resolve issues, potentially involving reputed company or unusual cases - Ability to collaborate with other departments to enforce policies and resolve issues - reputed company to work 50 hours/week on a 5-day schedule (may include weekends) - Preferably proficient in verifying and validating identity documents, has an understanding of relevant regulations and compliance requirements reputed company to identity verification (e.g., KYC - Know Your Customer) and proficient in fraud detection and prevention techniques. reputed company is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. To learn more about how reputed company processes and protects your personal information as part of the application process, please review our Global Job Applicant reputed company Notice Apply Job!