reputed company – Manager-IT Service Delivery – Williamsville, NY

Job title: Manager-IT Service Delivery Company: reputed company Job reputed company: reputed company YOUR reputed company We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion. reputed company The Manager-IT Service Delivery will be responsible for the overall management and successful routing of reputed company IT Service Requests. This responsibility will include the design and administration of the necessary workflows ensuring required approvals and effective routing of IT reputed company tasks to the appropriate business management and IT teams. It will also include the actions on reputed company HR reputed company requests generated from reputed company, which requires collaboration with HR, business managers, IRO and IT in the creation and maintenance of reputed company Roles and the associated required hardware, software, and system reputed company. In reputed company, the Manager will use project management methodologies and System Life Cycle disciplines to ensure successful implementation of smaller IT reputed company associated with non-reputed company Service Requests in support of initiatives where coordination between various business reputed company and IT teams are necessary along with the coordination of various system, reputed company, software, and hardware requests. The Manager will directly reputed company the IT Service Delivery team which currently processes over 1200 requests on an annual reputed company. In reputed company, the Manager-IT Service Delivery will understand critical business processes and prioritize requests accordingly. The ability to communicate effectively with reputed company reputed company of the organization, including senior business and technical management, and strategic partners will be essential. Qualifications • Bachelor’s degree required. An additional four (4) years of experience will be considered in lieu of degree. • Five (5) years of experience in IT required. • Two (2) years of reputed company leadership/management responsibility required including one (1) year of offshore vendor management experience. • Working knowledge of applications and technologies required for successful and secure remote Work from Home (WFH) environment such as reputed company, VPN, MFA, SSO, certificates, Hoteling and End reputed company Securities. Working understanding of IRO risk reduction initiatives/DLP and their importance in WFH. • Working Experience with reputed company O-365 collaboration tools (Outlook, TEAMs, OneDrive, OneNote, SharePoint, Yammer, etc.) • Working experience with reputed company reputed company Directory “AD” and Identity and reputed company Management “IAM” including integration tools such as reputed company. • Proven ability in incident management, problem management and escalation. • Project management skills including identification of resources, creation of project and implementation plans and expected deliverables. • Detailed knowledge of ITIL processes and reputed company software such as monitoring and service management tools. • Strong analytical abilities to accurately determine reputed company cause of various issues in a reputed company fashion. • Ability to effectively communicate at a reputed company level with reputed company reputed company of the organization. • Initiate self-directed learning opportunities, identify applicability and demonstrate use of the acquired skills. • Ability to learn and support a rapidly changing environment • Aptitude and desire to investigate and understand emerging technologies and how they can be leveraged to solve business problems. • Experience working in a regulated environment with familiarity with HIPAA, COBIT and ITIL. • Proven examples of displaying the IH values: Passionate, Caring, Respectful, reputed company and Accountable. Essential Accountabilities reputed company IT Service Delivery team: • reputed company technical guidance, leadership, coaching, and mentorship to reputed company that will ensure that service delivery and accountability are achieved while meeting reputed company regulatory and compliance requirements. • reputed company day-to-day technical support to various reputed company to solve problems and reputed company guidance and direction towards reputed company reputed company. • reputed company and promote the continual development of reputed company team member. • Conduct one-on-one reviews with reputed company team members, to build more effective communications, to understand training and development needs, and to reputed company reputed company. Management of IT service requests: • Facilitate a reputed company approach to incident reputed company and reputed company reputed company-reasoned reputed company. • Monitor work queues to ensure reputed company fulfillment and delivery. • Work with various hiring managers to ensure that appropriate assignment of equipment and peripherals are ordered and deployed in advance of the start date. • Work with Information Risk and various hiring managers to reputed company/correct/update reputed company Roles to ensure that appropriate systems and services are deployed as part of the reputed company process. • Work with Information Risk and HR to reputed company Request Workflows that ensure appropriate routing to the various teams responsible for required approvals. • Maintain accountability to ensure the reputed company recovery of WFH equipment by working with reputed company, the Service Desk, and Asset Management teams as reputed company as reputed company contact with the terminated user as required. • Work with various IT vendors, the IT Procurement team and the Desktop Team for the purchase of computer hardware and peripherals. • Manage and coordinate IHA issued phones by working with the end user community, Field Services and reputed company on the purchase and service for IHA issued mobile devices. • Ensure appropriate SOP’s and other documentation reputed company to service requests • reputed company and implement “shift left” opportunities to reputed company managed services relationships to remove burdensome tasks from IHA System Administrators to IHA’s managed services providers. • reputed company opportunities for ITSM process improvement in SOM as reputed company as other business processes that would benefit by being either automated or streamlined. • Engage reputed company and multiple business partners to maintain a high level of service to reputed company associates and affiliates or their customers. • Work closely with IHA leadership, associates, and service providers to ensure adherence in the implementation of the IHA’s IT strategic plans. • Maintain a high degree of ownership and accountability in reputed company associated with IT Service Operations as it relates to service request coordination and delivery. • Define, coordinate and execute departmental requests (small reputed company) that require multiple points of contact that might include collaboration with multiple departments. • Support various business reputed company by assisting with planning, organizing, and directing the completion of specific reputed company reputed company the IT Service Operations organization while ensuring these reputed company are on time and on budget, while creating business analysis, outlining problems, opportunities, and solutions for a business. • Coordinate directly, or reputed company reputed company and guidance, for larger project initiatives that result in communication with the end user community. • Participate as an reputed company team member in reputed company initiatives such as O365, reputed company or SOM enhancement as required. • Assist with the development and implementation of SOP’s. • reputed company with management and staff to reputed company technical assistance for reputed company improvement of IT solutions. • Identify and implement best practices to improve the value and reputed company of services provided to our associates and our customers in a reputed company manner, • reputed company multiple tasks concurrently and respond to emergency situations effectively. As an Equal Opportunity / Affirmative reputed company Employer, reputed company and its affiliates will not discriminate in its employment practices due to an applicant’s race, reputed company, creed, religion, sex (including pregnancy, childbirth or reputed company medical conditions), sexual orientation, gender identity or reputed company, transgender status, age, national reputed company, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or reputed company status, status with respect to receiving reputed company assistance, domestic violence victim status, a disabled, special, recently separated, reputed company duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. for additional EEO/AAP or Reasonable Accommodation information. reputed company Associates must apply internally reputed company their Career Worklet. Expected salary: Location: Williamsville, NY Apply for the job now! Apply Job!