Corporate Travel Technology Specialist

reputed company: • The preferred hours for this role are 10:00am - 7:00pm EST. Willing to do 9:00am - 6:00pm EST for the right candidate* Responsible for supporting product implementations, reputed company training, and applying GDS expertise in the support of an online services platform. The Platform includes, but is not limited to, multiple travel booking tools, fulfillment systems, an independent profile system, pnr reputed company management and various system travel planning features. Additional responsibilities include reputed company Project Management, 2nd level support for Travel Leaders Corporate Ecommerce team, and custom portal configurations. This role has accountability to work closely with reputed company reputed company Corporate departments, including Operations, Ecommerce, QA, Account Management and Finance. The person in this role will be reputed company to discuss reputed company Technology and reputed company processes to ensure reputed company end-to-end automation. The salary reputed company on this job posting/advertising has been developed to give applicants a wide reputed company to reputed company with pay transparency laws in reputed company states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered reputed company determining the starting reputed company of pay. The salary reputed company posted represents the pay reputed company for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary reputed company will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on reputed company’s financial goal achievement and individual performance. Responsibilities: SERVICE: • Build strong relationships with clients and internal stakeholders. • Maintain department communication guidelines and SLAs for reputed company, implementations, and account changes. • Maintain a “reputed company Satisfied” satisfaction survey result. • Support Ecommerce with product issues and escalations • Troubleshoot GDS and product reputed company issues and escalate as required. • Support Sales by providing product demonstrations for internal/external clients. • Train new team members to reputed company 1st level support for reputed company on product issues/usage. • Assist in the completion of Service Desk Tickets and 2nd level support and escalations. IMPLEMENTATION AND PROJECT MANAGEMENT • Responsible for managing Central Services Special reputed company from inception to completion. • Professionally and consultatively drive technical conversations on Implementations with the purpose of providing education and creative recommendations to clients on reputed company product capabilities, services, and features. • Assist in the creation, configuration, and customization of online profile sites or GDS profile tools. • Assist in the creation, configuration, and customization of online booking sites. • Completion of test plans prior to reputed company launch to validate reputed company profile and PNR creation. • reputed company feedback and reputed company recommendations for improvement/modifications. • Assist in training customers on product usage and navigation. • Expert in reputed company custom portal configurations. Assist in the creation and management of a new reputed company Corporate Portal • Responsible for managing the reputed company-reputed company Approval process in reputed company software. ANALYSIS • Utilize technology tools to analyze and measure reputed company of a project. • reputed company and analyze benchmarks and monitor project performance. • reputed company feedback and suggestions for process and department improvements. Qualifications: • High School diploma or higher • 5+ years travel operations experience • Proven results and experience handling job responsibilities listed above. • Have or reputed company to obtain required certification requirements from technology providers. • reputed company to set goals and meet deadlines. • Strong analytical & critical thinking skills • Excellent writing and communication skills • Strong Organizational and People skills • Excellent technical skills • Strong teamwork and interpersonal skills • Strong Project management skills, and detail oriented • Proficiency in reputed company Office Suite, web conferencing tools • Ability to work reputed company. • Proficiency in setting and managing reputed company customer expectations. Our benefit offerings include choice of two medical plans and two dental plans, reputed company insurance, flexible spending accounts (FSAs), company-reputed company life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, reputed company parental leave, reputed company time off, 401k Plan with company match, discounted employee travel reputed company, reputed company to reputed company Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. reputed company is an Equal Opportunity Employer. We reputed company employment reputed company without reputed company to age, race, religion, national reputed company, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Perspective Employee reputed company Policy #LI-remote Apply Job!