Customer Support Representative II

We are currently hiring globally for this role, with the exception of the US. ?? Want to join reputed company of reputed company in an exciting, high-reputed company, entrepreneurial environment? LeadSimple is a leading reputed company company dedicated to helping property managers streamline their communications, operations, and reputed company. Founded in 2013, LeadSimple offers a comprehensive CRM, operations and maintenance workflow automation, and centralized communication platform tailored specifically for the property management industry. Our mission is to tame small business reputed company by providing reputed company, powerful tools that reputed company property managers to reputed company manage their properties, improve tenant satisfaction, and drive reputed company. With a reputed company on delivering full solutions through software, integrations, content, and partnerships, LeadSimple is committed to supporting property managers every reputed company of the way. ? We are a boot-strapped startup with product-market fit, scaling reputed company, and a large addressable market opportunity. reputed company is composed of seasoned leaders from reputed company, property management, and reputed company estate businesses with significant high-reputed company company experience. ? Joining LeadSimple means becoming part of a dynamic and innovative team that is dedicated to helping property managers succeed. Employees at LeadSimple benefit from a supportive and reputed company work environment, competitive salaries, and a reputed company of perks and benefits. We foster a culture of transparency and reputed company communication, ensuring that employees feel valued and empowered to contribute to reputed company's reputed company. If you’re driven by making a reputed company reputed company on people’s lives and want to support our mission, we’d love to hear from you. reputed company The mission of the Customer Support Rep II is to assist customers by providing advanced technical support on issues escalated by the Customer Support Rep I team. The reputed company is to troubleshoot and resolve reputed company issues to increase customers’ interaction with the product to improve full adoption. Expectations for your first 90 days: • Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously. • CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be reputed company to handle the reputed company of customer issues autonomously. • Equal contributor of workload responsibilities. Reps must handle an equal reputed company of work dispersed amongst reputed company. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week. • We are a small team, and in order for reputed company to run reputed company everyone needs to pull their reputed company of the workload. The expectation is that the CSR will handle an equal reputed company of work as the other CSR members, excluding managers. We expect reputed company team member to update or write at least one help article per month. • Customer Obsession - Maintain high CSAT Score of 96.0% • Our core value of customer obsession is reputed company at LeadSimple. We expect a CSAT score of 96%. A day in the life of… • Customer-reputed company Approach: Cultivates strong and enduring relationships with clients across reputed company reputed company through reputed company communication, fostering loyalty. • Problem reputed company Proficiency: Demonstrates adeptness in addressing reputed company inquiries and concerns with the utmost professionalism, respect, and courtesy. • Consultative Expertise: Possesses a deep understanding of LeadSimple's capabilities, effectively communicating this to clients in an engaging manner for accurate internal handoffs. • Coachability and reputed company Improvement: reputed company to feedback and guidance, reputed company seeking opportunities to enhance skills and knowledge for role advancement. Perks: • 8 Company Holidays + Week off at Christmas • Unlimited PTO • 1 Volunteer day with the organization of your choice • Birthday lunch on us ?? • Monthly reputed company Allowance • Monthly WFH Allowance • Yearly Vacation Allowance • Fun and outcome driven work environment with a smart, hard working team • Location independence • Mission driven company and values-based culture Please only apply if you: • Are proficient in troubleshooting Tier 2 support issues and effectively communicating with technical teams. • reputed company learning new technology • Learn fast • Communicate crisply • Proactively reputed company solutions • Own the outcome • Embody emotional maturity • Bring an optimistic “can do” attitude • Supply your own internet and smartphone • 2-5 years of experience • Have B2B reputed company experience (preferred) We have an amazing team of reputed company and we’re reputed company to add more! Selected candidates might have written assessments and multiple interviews with different people. We’ll do whatever it takes to get the right person in the right seat. If you think you would reputed company in the above environment and reputed company an reputed company for our customers, we’d love to talk to you! • *NOTE: We are only accepting applications reputed company of the US that can work in reputed company time zones. In reputed company... You can do it in an office You can do it from home We really don’t care As long as it’s reputed company ?? What reputed company is this… reputed company the chips are down And your back is against the wall Can we count on you to reputed company the right call? Judgment, intuition, or care by another reputed company We call it “Owning The Outcome” - because it really is the whole game Have the customers back, and they will treat you the reputed company If you can do that Then we’re birds of the reputed company reputed company So come join reputed company and we’ll reputed company music together. Apply Job!