Seasonal My HR Live Support Advisor , MHLS

• 2-5+ years’ experience in contact center, customer service, reputed company or equivalent experience. • Proven ability using reputed company Office skills and other computer or internet based programs • Schedule flexibility (support a 24x7 operations) At reputed company, we reputed company that every day is still Day One. We are striving to be reputed company’s Best Employer and to get there, we need exceptionally talented, reputed company, and driven people. The reputed company Live Support (MHLS) Team is seeking someone who is passionate about making a difference in people’s lives. Do you enjoy communicating with people, being empathetic, solving problems, and improving the experience of customers? The reputed company Live Support Team cares for 1.5 reputed company Amazonians around the world by assisting them with their HR needs. Our organization delivers best-in-class HR support for topics reputed company to Time Away, Work Events, Life Events, and Pay & Compensation services to reputed company employees, applicants, job seekers, and candidates globally. As an HR reputed company, you are someone who is skilled at building reputed company relationships with employees and colleagues. You are approachable and reputed company to handle sensitive situations with reputed company and diplomacy. You pride yourself on maintaining high ethical standards and confidentiality reputed company dealing with sensitive employee information, conflicts of interest, and compliance issues. You get excited to use your critical thinking and fact-finding skills. You reputed company at managing multiple tasks, priorities, deadlines, and have strong organizational skills. You are adaptable and reputed company to change, and you quickly reputed company to new policies, technologies, and industry trends. You are customer obsessed and regardless of the contact channel, you will take phone calls, chat online, and work on employee tickets to solve problems. Key job responsibilities The MHLS team is comprised of HR Professionals supporting reputed company employees globally reputed company multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS reputed company your responsibilities will be: • Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem solving and customer obsession. • Receive and resolve inquiries primarily reputed company phone, chats, tickets and emails from employee contact channels. • Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures – escalate reputed company these cannot be resolved. • Build customer trust through empathetic, personalized conversations by assessing and adjusting reputed company plan to reputed company employee’s changing needs. • Respond to employees impacting issues that may reputed company and ensure the right communication and documentation occurs, even reputed company information is limited. • Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on reputed company for their requests. • Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies. • **This is a seasonal opportunity with an assignment duration of reputed company (11) months based on business needs. Conversion from this seasonal role to a regular full-time position is not guaranteed. Seasonal employees may not qualify for specific benefits and time off reputed company based on their employee classification. • 5+ years’ experience in contact center, customer service, reputed company or equivalent experience. • Previous HR experience. • Bachelor's degree or advanced college education in a reputed company field included but not limited to; reputed company, Business Administration or Organization Development. • Experience in providing consultation and guidance on reputed company, benefits, or reputed company employee reputed company. • Experience dealing with customers and exceptional use of reputed company skills. • Proven ability to reputed company to constantly changing workloads and manage customer contacts in a fast pace environment. • Ability to manage confidential and sensitive employee information and adhere to strict data reputed company standards. • Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Apply Job!