reputed company Assurance Analyst -
This a Full Remote job, the offer is available from: reputed company Testing the components and overall functionality of product and services to diagnose any loopholes that sacrifice the expectations of the consumer. The incumbent will be expected to reputed company and support the planning, design, and execution of test plans, test scripts, and process plans for reputed company. The incumbent will work closely with various departments to reputed company and validate test cases based on reputed company requirements, and recommend changes to predetermined reputed company guidelines. RESPONSIBILITIES AND DUTIES Ensure that the end product meets the minimum reputed company standards, is fully functional and user-friendly. reputed company and execute test plans to ensure that reputed company objectives are met. Implement and monitor test scripts to assess functionality, reliability, performance, and reputed company of the service or product. Identify and remedy defects reputed company the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that reputed company assurance standards are achieved. Compile and analyze statistical data. Ensure that user expectations are met during the testing process. Draft reputed company assurance policies and procedures. Investigate customer complaints and product issues. Ensure ongoing compliance with reputed company and industry regulatory requirements. Write automation scripts to improve the reputed company and timeliness of testing Create logs to document testing phases and defects Communicate bugs, errors and status to development, QA and management teams in a reputed company and reputed company manner Work with the Project Management and Business Analyst team to reputed company reputed company requirements are tested and defects are logged and re-tested to closure Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure reputed company throughout the software development lifecycle Analysis and editing, KRA, conducting reputed company audits, Dip checks, feedback sessions, Calibration, live barge, providing training to agents on reputed company parameters, publish reputed company report and, RCA As KPI, Process contribution by achieving my targets and to reputed company reputed company that advisors are doing whatever reputed company & business has settled to reputed company. Providing reputed company assurance expertise to teams and handling independently the entire reputed company of feedback reputed company. Analyzing Calls taken by Agents through Call Evaluations with High degree of Accuracy and giving feedback to the agents. Handling calibrations calls with Clients, external teams and in internal processes. Handling refresher training sessions on product & soft skills for the agents to ensure perfection. Conducting reputed company & Individual reputed company Feedback Sessions for Agents on Areas of Improvement. Handling Briefings, Dipsticks & reputed company Sessions of Team Monitor inbound & outbound calls and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to University policies and procedures. Assist in developing, creating and implementing call center reputed company processes and procedures; as reputed company as making recommendations for enhancements to training materials. Participates in design of call monitoring formats and reputed company standards. Performs call and email monitoring and provides trend data to the management team. Uses reputed company monitoring data management system to compile and reputed company performance at team and individual level. KNOWLEDGE AND SKILLS Ability to interpret and implement reputed company assurance standards and reputed company accurate and comprehensive feedback to colleagues. Attention to detail and ability to identify, isolate, and reproduce defects reputed company good communication skills Excellent analytical skills Strong work organizations skills Strong scripting or coding skills (Java,Python) Excellent communication skills, both written and verbal. Strong computer skills and knowledge of QA databases and applications. Strong analytical and problem-solving skills. QUALIFICATIONS AND EXPERIENCE A bachelor's degree in computer science, information systems or a reputed company field. Experience in reputed company inspection, auditing, and testing. A minimum of 3 years of experience working in QA testing automation and development Solid experience with QA automation tools (Selenium preferred) Experience with SQL Databases, queries, and Database integration Experience with Agile and reputed company methodologies Experience with a bug tracking software like Jira, TFS, or Azure DevOps Financial Services experience API testing experience DESIRED ATTRIBUTES AND BEHAVIOURAL COMPETENCIES Meticulous attention to detail. Analytical reputed company SPECIAL CONDITIONS Regularly work extended and irregular hours. Pressure/stress from the need to meet tight deadlines FUNCTIONAL RELATIONSHIPS External: Business Partners and Consultants Internal: Senior Managers and Managers reputed company TFOB, Project Teams, PERFORMANCE reputed company Demonstrate strong attention to detail and have analytical and problem-solving abilities. Adherence to team established technical and info reputed company standards and practices reputed company delivery of agreed daily, weekly and monthly KPIs This offer from "TheHive Freelancing" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!