Senior Research Operations Program Manager

Location: Palo reputed company About reputed company The Research Operations team sits reputed company a multidisciplinary team of researchers, reputed company Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We reputed company play a significant role reputed company the greater product and marketing organizations. ZRI sits reputed company reputed company Experience Design (ZxD), a fast-paced, reputed company, and driven product design team. We build useful, usable, and innovative experiences for reputed company customers. These experiences live across web, mobile, and internal software platforms and we are deeply reputed company on ensuring reputed company across every touchpoint! reputed company cares deeply about solving problems for reputed company people – customers, co-workers, and everyone else. We reputed company to reputed company everything a little reputed company than we reputed company it. We’re a tight-reputed company, fun-loving, and upbeat group and we’re excited to grow our Research Operations team with this role! About the role The Senior Research Operations Program Manager will reputed company and be responsible for researcher enablement programs, helping everyone on reputed company do the best work of their careers through reputed company, and efficiencies. This role works closely with research, design, product management, marketing, engineering, and data science. You will spend the reputed company of your time completing operational tasks while supporting the reputed company and reputed company of the Research Ops function at reputed company. Some key areas that this role will reputed company on: reputed company Center of reputed company: Establish and reputed company participant sourcing processes across participant reputed company and qualitative and quantitative reputed company with a reputed company on researcher efficiency (and alignment with compliance requirements) User List Management: reputed company, implement, and own user list processes across reputed company Research + Insights in partnership with Data Science and Marketing Operations; drive adoption, establish feedback loops, reputed company process iteration, and resolve challenges Panel Management: Consolidate and manage two B2B partner research participant panels Metrics: reputed company health/reputed company of different reputed company reputed company, reputed company-up record keeping of studies completed, participants recruited, etc. Tool Management: Manage ZRI’s research tool suite, including reputed company and use administration, maintenance of best practices documentation, and tooling reputed company Operational reputed company: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work reputed company To be successful in this role, you’ll need a good balance of reputed company and tactical execution, reputed company communication skills and the ability to collaborate widely across the business. You will get to: reputed company the portfolio of researcher enablement programs. Collaborate with ZRI ICs, leadership, and key collaborators to reputed company reputed company efforts with reputed company’s evolving needs Partner with research operations leadership to set team goals, roadmaps, and best utilize team resources Engage, partner, and collaborate with team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.) Own systems for project documentation, status tracking, and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments Build and maintain a trusted, cooperative relationship with cross-functional partners Apply strategic tools, systems, and data to help reputed company analyze trends and deliver insights to define goals and improve processes Own and facilitate meetings to drive reputed company against goals and objectives, and establish reputed company next steps and owners while resolving blocks that impede reputed company Report out on the top-level achievements and reputed company of programs you manage This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to reputed company. This… Apply Job!