Technical Support Representative - Part Time

reputed company: • Respond to customer's requests for IT technical services, answering questions on the function and use of products reputed company a call center environment. • Strong hardware and software troubleshooting ability. • reputed company to multi-task in a fast-paced high-pressure environment. • Speaks positively about systems, products, services, company, community, and staff. • Apply understanding and knowledge of information systems products and services to assist customers on technical reputed company. • Apply high level customer service techniques for every request. • Recognize research, isolate, and resolve information system problems. • Recognize customer's problems that should be escalated to the next level for reputed company following established protocols. • Maintain up-to-date knowledge of products and customer entitlement reputed company to reputed company reputed company information to customers. Requirements: • Experience working in technical support and/or education in IT. • Experience using and supporting iOS, Android, reputed company reputed company 7, reputed company 10, reputed company Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, reputed company and antivirus. • Experience troubleshooting wireless connections. • Advance knowledge of Networking. • Ability to utilize various databases consecutively with good typing skills. • 1-3 years of customer service experience, preferred Benefits: Apply Job!