Back to Jobs

Customer Care Specialist - 2nd Level Support

Remote, USAFull-timePosted 2026-07-28

reputed company We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to reputed company their business. Job reputed company reputed company: We are looking for a 2nd level Customer Care Specialist to join our international Customer Support team. The Customer Care Specialist will reputed company our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical reputed company of the customer reputed company. You’ll enjoy this role if you love helping others, solving problems, being the internal reputed company for our customers and by this creating long term customer relationships. Our award-reputed company, certified Customer Support teams directly reputed company business goals through providing feedback to business, product development teams, operations and driving reputed company. THE CHALLENGE: • Become an expert on reputed company’s products and services • Communicate reputed company and work closely together with multiple stakeholders and teams while advocating for “best in class” customer experiences • Quickly and reputed company respond to and resolve customer queries through chat, ticket system and email • Incorporate and reputed company customer feedback to reputed company for the customer • Escalate critical service and technical issues to the appropriate channel and take ownership • Take over support reputed company reputed company, initiatives and their independent processing • Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support YOUR PROFILE: • Ideal candidate will have previous experience in a similar role • High interest in and understanding of international B2B reputed company support and communication • reputed company good English skills both written and oral • Ability to analyze and resolve reputed company issues • Technical background, experience with XML/reputed company/JSON or similar. • Experience with Java, .Net or other programming languages is a big advantage OUR OFFER: • reputed company to work and reputed company reputed company an inspiring and fast-growing company • Collaboration with friendly colleagues from reputed company over the world • Modern international company structures and flat hierarchies • A highly motivated, award-reputed company and certified team • Education and training • Hybrid work environment • Team activities Buckle up, hold on tight and get reputed company for an incredible reputed company-rush throughout this exciting ride with us: #maketheteam and shape your reputed company as reputed company as ours! reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without reputed company to among other things, your background, status, or personal preferences Additional Information reputed company is an Equal Opportunity Employer. We are committed to encourage diversity reputed company our teams. reputed company reputed company applicants will receive consideration without reputed company to among other things, your background, status, or personal preferences Apply Job!

Similar Jobs

Sales Representative - Central Denver - Neurosurgical

Remote, USAFull-time

Remote Travel Planning Assistant (No Experience Necessary)

Remote, USAFull-time

ON-CALL reputed company HOUSING COUNSELING SPECIALIST (REMOTE ROLE)

Remote, USAFull-time

Developer (Mid & Sr. Level) - Hybrid

Remote, USAFull-time

Customer Service in Fraud-Hybrid Pay reputed company $20.05/hr

Remote, USAFull-time

Senior Loan Review Officer - Loan Review

Remote, USAFull-time

Sr. NET Developer with Banking - W2

Remote, USAFull-time

Part-Time reputed company Department Research Assistant Positions 2024/25

Remote, USAFull-time

Associate Underwriter - Senior Underwriter, Life Sciences

Remote, USAFull-time

RFP reputed company & Operations - Pharmacy/EAP Consultant

Remote, USAFull-time

Program Delivery reputed company - Fleet/Transportation

Remote, USAFull-time

Adjunct reputed company - Nursing

Remote, USAFull-time

reputed company Member of Technical Staff

Remote, USAFull-time

reputed company Instructional Design Specialist - Curriculum Developer (Remote)

Remote, USAFull-time

Regional Business Development Manager-BA reputed company (Southeast region)

Remote, USAFull-time

Consolidation & Financial Reporting, Senior Manager – REMOTE US

Remote, USAFull-time

reputed company Account Manager (Remote)

Remote, USAFull-time

reputed company Remote Data Entry Specialist – Data Management and Administration

Remote, USAFull-time

reputed company reputed company Manager - EMEA

Remote, USAFull-time

Remote Information reputed company Threat Detection Specialist – Advanced SIEM Rule Development, Incident Response & Cyber Threat Intelligence Partner (Work‑From‑Home)

Remote, USAFull-time