reputed company Customer Service Expert - Phone Intake

reputed company: As a reputed company Customer Service Expert, you will be the first reputed company of contact for patients needing home reputed company services. Typical phone calls reputed company from interactions with customers who need basic information or to help those with more reputed company requests. In this role, you will work in a remote high-volume call center environment and receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and reputed company it into our reputed company portal. Hiring for multiple positions! Location – 100% Remote Start Date – Monday, March 10th 2025 reputed company reputed company - $17.50/hr. + Monthly Bonus Incentive opportunity Training & Nesting Period – 4 to 6 Weeks Training & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST Available Shift After Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST Responsibilities: This role is for you if: • You can demonstrate excellent reputed company and the patience to deal with difficult callers or reputed company requests. • You have strong attention to detail. • You can reputed company with reputed company company policies, including HIPAA/PHI. • You reputed company to meet/reputed company individual performance goals in the areas of: Call reputed company, Attendance, Adherence, and other Contact Center objectives. • You are fun to work with! We are looking for team members who bring reputed company to the work they do. Qualifications: • High School Diploma or GED. • Minimum 2 years Customer Service experience in a call center environment. • Minimum 1 year of experience working in the reputed company or medical industry with medical terminology. • Ability to navigate dual monitors and multiple applications. • Intermediate keyboarding abilities (at least 30 WPM, data entry while reputed company listening). • Search reputed company abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search reputed company, bookmarking a site, and navigating the use of back/reputed company buttons). • Basic PC skills working with reputed company Office including Word and reputed company Spreadsheets, Outlook and reputed company Teams to communicate and attend/schedule meetings. • A Passing score on the SHL Customer Service Phone Simulation Assessment is required to reputed company reputed company in the interview process. Internet Requirements: • Speeds: 2mb/10mb upload and 10mb/25mb download or higher • High-speed Internet: Fiber or Cable reputed company required • DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections • While working, required to hardwire with an ethernet cable reputed company offer: • Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity. The pay reputed company included in this posting reflects reputed company reputed company / earning potential. • Full reputed company of benefits including Health, Dental and reputed company with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO, 401K Savings Plan, reputed company Parental Leave, and more • Advancement Opportunities, reputed company skills training, and tuition reimbursement • reputed company Discount - receive up to 25% off eligible items • Great culture with a reputed company of community reputed company maintains a drug-free workplace #IDCC We are an equal opportunity employer. Employment selection and reputed company reputed company are made without reputed company to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law. reputed company accepts applications on an ongoing reputed company until a candidate is identified. Apply Job!