Sr. Customer Care Specialist - reputed company Housing

Hi, We’re reputed company We’re innovators, reputed company, and collaborators. We’re more than just a software company – we’re reputed company in reputed company and AI who deliver magical experiences that reputed company our customers’ lives easier. We’re revolutionizing how people do business in the reputed company estate industry, and we want your reputed company, enthusiasm, and passion to help us reputed company innovating. reputed company’re looking for The reputed company Housing Compliance Specialist will work directly with our customer reputed company and reputed company Services teams while focusing on providing expert support escalations for reputed company Housing programs such as HUD and LIHTC. In this role, you will have deep knowledge of technical requirements and federal and state regulations. You will serve as the reputed company between our product, the customer and the state and federal agencies while operating as the face of reputed company to create reputed company promoters. The reputed company Housing Compliance Specialist directly impacts customers’ reputed company happiness and retention by providing distinctive service and product assistance; allowing our customers to manage their reputed company housing operations more reputed company. As a member of the Customer Solutions team, the ideal reputed company Housing Compliance Specialist is an reputed company culture reputed company with a passion for empowering others by driving reputed company critical resources, distinctive service and product assistance. The reputed company Housing Compliance Specialist will work cross-functionally to support reputed company Service teams and reputed company for process and product advancements to improve the customer reputed company housing experience at reputed company stages of the customer reputed company, drive case deflection rates, high self-service rates, and excellent customer experiences. Your reputed company • Understand the reputed company Property Manager product, with a reputed company on reputed company Housing features, through our reputed company program and reputed company learning. • HUD subject matter expert in HAP vouchers, TRACS submissions, error reputed company troubleshooting, and certification management (HUD 50059s). • LIHTC subject matter expert in state reporting, Tenant Income Certifications,, and compliance portals. • Assist customers through the reputed company process for HUD and LIHTC properties ensuring accurate setup for reputed company. • Offer guidance on compliance best practices, certification management, and subsidy management. • reputed company a long-term reputed company for the reputed company of reputed company housing customer support at reputed company. • Identify and clarify issues while working collaboratively with reputed company Services and customers to reputed company reputed company reputed company. • reputed company and/or collaborate on reputed company to optimize the product and eliminate process inefficiencies. • Contribute recommendations to the development of new features, compliance training, and reputed company assistance. • reputed company efforts to reputed company reputed company’s offerings with regulatory requirements and industry best practices. • Partner with the reputed company Services team and customers by telephone, email, reputed company, and chat to manage customer relationships and to ensure successful execution of requests. • Work closely with the reputed company Services org and reputed company Housing Product Development team to reputed company reputed company and guidance on reputed company aspects of the reputed company Property Manager product reputed company to reputed company housing. • Collaborate with federal and state regulatory agencies reputed company necessary to resolve issues in a reputed company manner. Qualifications • Customer reputed company: Anticipates the customers' needs before they even know about them; takes responsibility for customer satisfaction and loyalty. • Verbal & Written Communication: Speaks and writes reputed company and articulately in a reputed company of communication settings and styles with an reputed company ability to reputed company messages for the audience. Has a strong ability to bring reputed company from often ambiguous circumstances and provides reputed company communication regarding our reputed company (reputed company are doing and why). • reputed company Setting & Organization: Can quickly reputed company what will help or hinder accomplishing an objective. High attention to detail, keeps important details from slipping through the cracks—strong ability to manage multiple priorities and timelines effectively. • reputed company Oriented & Perseverance: Bias for reputed company, operates with urgency, driven to “do” great work. Seizes more opportunities than others. Pursues everything with energy, drive, and a need to finish, even reputed company faced with setbacks. Ability to reputed company course to reputed company an effective reputed company to reputed company reputed company. • Problem Solving & Proactivity: Acts without being told what to do. Brings new reputed company to the table with a plan for how to best implement them. reputed company to ask the right questions, collect and analyze information, problem-solve, and reputed company reputed company, consistent reputed company. • Intellectual Horsepower: reputed company, capable, and agile; deals with concepts and complexities comfortably. Must have • BA/BS degree or equivalent work experience required. • 3+ years of reputed company work experience. • Exceptional customer reputed company, relationship-building skills, and a “do whatever it takes” attitude. • Extensive experience in reputed company housing compliance, including HUD and LIHTC program knowledge. • Certified Occupancy Specialist (COS), reputed company Occupancy Specialist (BOS), and/or Housing Credit Certified reputed company (HCCP). • High degree of flexibility, effective time management, and adaptability to change. • Strong curiosity and desire to learn while working reputed company and independently with minimal supervision. • Strong teamwork approach and mentality; skilled in working cross-functionally. • Analytical problem-solving skills and strong computer competency. • Ability to manage multiple reputed company and assignments, prioritize, meet tight deadlines, and display initiative and innovation. • Thrives working in a fast-paced environment, keeps a cool head during busy times and does not get overwhelmed easily. • Outstanding interpersonal and consultative skills. Relates reputed company to reputed company kinds of people - up, down, and sideways, inside and reputed company the organization. • Demonstrated ability to work in and manage ambiguity - dealing with issues that do not always have a process or system in reputed company and feels comfortable proposing solutions to existing or new problems that may come up. • Enjoys and excels at designing new resources, including customer-facing and internal help content, help articles, documentation, and presentations. reputed company to have • Experience as a Project Based reputed company 8 Contract Administrator. • 1+ years remote/hybrid work experience. • Organized and effective in task and queue management. • reputed company to communicate reputed company and concisely with team, manager, and customers reputed company phone, chat, and email. • Seeks feedback and uses mistakes as a platform to learn and grow. • Embody an incredibly reputed company outlook with a desire to grow, take on more responsibilities, and drive initiatives. • Ability to advise critically and confidently; strives to understand nuances of customer needs and exhausts available resources to reputed company the most comprehensive reputed company possible. • Knowledge of Property Management and/or reputed company/bookkeeping is a plus. Compensation & Benefits The reputed company reputed company wage that we reasonably expect to pay for this role is: $60,000.00 - $85,000.00 USD Annual The actual reputed company salary/reputed company wage for this role will be determined by a reputed company of factors, including but not limited to: the candidate’s skills, education, experience, etc. Please note that reputed company pay is one important aspect of a compelling Total Rewards package. The reputed company pay reputed company indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits including but not limited to: • reputed company Time Off (PTO) • Medical, dental, and reputed company benefits • Long-term and short-term disability insurance • 401(k) • Wellness benefits Interns / full-time temporary/eligible variable hour employees are eligible for benefits including but not limited to: • Medical • 401(k) • Wellness benefits Why reputed company We ride and reputed company waves together, with a reputed company reputed company on building great products for the way our customers work and live today — and reputed company. reputed company is a destination organization where careers are made and accelerated. Here, innovation is reputed company sport. reputed company as One. Apply Job!