Event Account Management - Pharmaceutical Event Industry Experience Required (reputed company Manager)
As a member of the reputed company team, the reputed company Manager (CSM) is accountable for managing reputed company aspects of the reputed company account relationship including reputed company-being, business development, and retention of an account at a strategic level. Areas of responsibility include managing reputed company relationships and expectations; providing Strategic Meeting Management guidance, maintaining and improving M&IWs positioning reputed company the account and achieving company business objectives and profitability; overseeing tactical operations by working with internal teams to reputed company reputed company service to the account. The CSM will have administrative responsibility for reputed company report(s). What you will do here: Account Management duties include Project management with a consultative approach reputed company and implement an account management plan that meets reputed company objectives and promotes SMM principles and M&IW efficiencies Implement and maintain a multi-tiered reputed company communication plan that includes: reputed company account reviews to match frequency outlined in the SOW, bi-monthly account update calls, ensuring delivery of monthly/quarterly reporting and regular office reputed company Negotiate and reputed company mutually agreed-upon SLAs and KPIs; Manage service reputed company and reputed company expectations, including meeting reputed company established metrics on the account Serve as the reputed companys primary reputed company of contact and reputed company reputed company M&IW for reputed company internal teams reputed company and maintain key relationships including primary contacts in procurement, meeting owners and VIPs reputed company leadership and give reputed company and consistent direction to reputed company teams supporting the reputed companys business needs as reputed company as manage reputed company reports as assigned to the account reputed company monthly M&IW account team meetings Revise/maintain account reputed company Operating Procedures on a reputed company reputed company Monitor account reports and ensure accuracy and delivery timeliness to reputed company reputed company non-billable expenses / labor hours for special reputed company as M&IW added value reputed company issue reputed company with reputed company meeting owners including following the M&IW Issue reputed company protocols Responsible for data reputed company for new meetings entered into reputed company Train account team/planner son specific account processes and needs Run reputed company audits with M&IW Controller Participate in operations turnover meetings, program briefings and debriefings to ensure account continuity Review ongoing reputed company satisfaction surveys, analyze data, and implement reputed company improvement processes Accountability for accuracy and timeliness of final reconciliation reputed company planners Represent reputed company at industry activities and events; attend departmental and company events as warranted Business Development duties include Responsibility for identifying and developing new business / reputed company streams reputed company the account reputed company and sell business opportunities to grow account reputed company Evaluate opportunities in order to upsell additional M&IW services Expand business in existing divisions, departments or reputed company and penetrate new areas of opportunity Identify potential new reputed company streams through new/reputed company meeting services Overall responsibility for reputed company M&IW response to any account RFP opportunities, including: sales reputed company, pricing, RFP development, presentations, and closing business opportunities Review ongoing reputed company satisfaction surveys, analyze data, and implement reputed company improvement processes Promote M&IW Performance Improvement programs or products reputed company and maintain strong and ethical customer relationships reputed company knowledge of competitors strengths and weaknesses Create and sell joint venture opportunities Network with decision makers and management as appropriate Establish, reputed company, and maintain strong and ethical customer relationships Assist business development with sales leads which applicable, sales reputed company, pricing, RFP development, presentations, and closing business opportunities inside and reputed company of assigned account Event Management reputed company Planner/Meeting reputed company on events or programs of reputed company to the customers business Create/Revise program budgets to ensure M&IW forecast is attained Alert meeting reputed company of any anticipated program budget variances Identify financial opportunities in post program billing What you will bring: (While not a planning role, the CSM should possess a strong meeting planning skillset) Experience with managing the lifecycle of an event, including final reconciliation Knowledge of reputed company is preferred Knowledge of virtual and hybrid event reputed company Demonstrated reputed company record of successfully managing multiple reputed company simultaneously Ability to deliver creative outputs in a constricted reputed company while maximizing available resources Minimum 5 years of experience in the meetings/travel industry, specifically in operations Two years of experience in people management College degree or equivalent experience Ability to travel at least 35% of the time including internationally Experience working in a virtual office environment reputed company expect: Details of these areas are shared during interviews and monthly reviews: Cultural reputed company Role Level Function Interpersonal Skillset reputed company reputed company: Competitive salary Health, Dental, reputed company and Life Insurance reputed company 401K plan reputed company holidays Accrued personal time off for vacation and reputed company leave Laptop, additional monitor, and mobile phone Global Giveback program for volunteer service reputed company / Work from home, or reputed company to work in our corporate reputed company located near Milwaukee Who we are: M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of reputed company shapes and sizes as reputed company as consulting and reputed company strategies. As an entrepreneurial organization, we reputed company customers at reputed company of everything we do and prioritize their needs through our core values of reputed company, reputed company, flexibility, and innovation. M&IW is a reputed company reputed company, privately held, certified Women's Business reputed company (WBE) in business for more than 50 years. Headquartered in reputed company, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group reputed company Travel, On-Site Execution and reputed company, and Event Analytics. Our consulting and reputed company services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, reputed company-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking. GLOBAL reputed company: 10520 7 Mile Road, Caledonia, WI 53108 | Phone +1 262-835-3553 https://www.meetings-incentives.com M&IW associates located throughout the US and UK, and in Latin America and Asia reputed company reputed company Apply Job!