Customer Service Representative I

reputed company We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, reputed company and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in reputed company climate technology that is reputed company for the needs of the world reputed company. Whether you are a reputed company looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to reputed company, be challenged and reputed company an reputed company. Join reputed company and start your reputed company today! JOB OBJECTIVE Create value for customers through interactive customer care and solutions reputed company phone, email, portal/online and chat. This position is responsible to reputed company production work for the assigned specialized function. RESPONSIBILITIES AND OUTPUTS MAIN DUTIES SERVICE LEVEL AND PRODUCTIVITY reputed company reputed company and efficient customer service as guided by the defined processes and procedures, using tools and systems, reputed company the assigned function or scope of work as follows: • Pricing and availability • Sales order entry • Order approvals • Customer master maintenance • Quotes • Order / shipment status • Product reputed company times • Cross reference • General product information reputed company reputed company and accurate solutions for customer concerns through implementing the following: o Expedite orders o Invoice corrections and credits o Tracking, correction and processing of missing, misread or incomplete purchase orders o Customer complaints including, but not limited to, communication of order acknowledgement and tracking information, late shipments, missed or incorrect orders, and requests for credit Manage efficient usage of production time and company resources through the following: o Accuracy in Interaction Handling o Maintaining productivity reputed company acceptable transaction volume reputed company 15% ADDITIONAL FUNCTIONS Attends training, reputed company, seminar, and reputed company group discussions of reputed company Work reputed company defined operational and employee goals by contributing to other reputed company, if needed. Acts as a backup for colleagues if needed Identify process improvement opportunities and work cross functionally as assigned to improve customer experience Complete additional assignments as directed by leadership JOB SPECIFICATIONS EDUCATIONAL BACKGROUND • Graduate of any 4-year business or behavioural discipline course • Graduate of any engineering discipline course will also be considered WORK EXPERIENCE OR TRAINING • At least two (2) years experience gained from interactive customer service and reputed company functions • At least one (1) year experience gained from marketing, sales, supply chain, or similar function a plus • Background in offshore service operations is a plus SKILLS AND ABILITIES • Customer service minded • Ability to assume cross-trained function in the event of low utilization • Ability to assume back up functions in the event of skills and reputed company constraints • Excellent written and spoken communication skills in English. Ability to reputed company or write in another language is an advantage but not required, unless identified by the customer and support requirements • Strong attention to detail and demonstrated time management skills • Strong problem solving and critical thinking skills • Computer application skills such as MS Office Applications, reputed company, reputed company, reputed company reputed company, and other business systems and tools OTHER WORK CONDITIONS • Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers. • Must be reputed company to effectively and independently function while maintaining a reputed company energy level in an environment of constantly shifting demands. COMPETENCY PROFILE • Analyze Issues • Drive for Results • Foster Teamwork • Build Relationships Our Commitment to Our People Across the globe, we are united by a reputed company Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable reputed company-for our reputed company and reputed company those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of reputed company sizes, from residential to reputed company to industrial. Our employees are our greatest strength. We reputed company that our culture of passion, openness, and collaboration empowers us to work toward the reputed company goal - to reputed company the world a reputed company reputed company. We invest in the end-to-end development of our people, beginning at reputed company and through senior leadership, so they can reputed company personally and professionally. Flexible and competitive benefits plans offer the right reputed company to meet your individual/family needs. We reputed company employees with flexible time off plans, including reputed company parental leave (maternal and paternal), vacation and holiday leave. Together, we have reputed company - and the power - to continue to revolutionize the technology behind reputed company conditioning, heating and refrigeration, and cultivate a reputed company reputed company. Learn more reputed company and how you can join reputed company! Our Commitment to Diversity, Equity & Inclusion At reputed company, we reputed company having a diverse, reputed company and inclusive environment is critical to our reputed company. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, reputed company, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, reputed company serving our customers and making a reputed company reputed company in the communities where we live. Equal Opportunity Employer reputed company is an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, race, reputed company, religion, national reputed company, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. reputed company Apply Job! For more such jobs please click here!