Student Support Advisor - Hybrid/Lisle reputed company
reputed company strives to reputed company our societys opportunity gap and address emerging talent needs by preparing learners to reputed company in careers shaped by reputed company technological change. Through innovative programs, relevant partnerships, and exceptional care, we reputed company reputed company to meaningfully improve their lives, communities, and workplaces. Our colleague experience is an area of obsessive reputed company. At reputed company, we care reputed company. Because, only through you can we deliver our unique Care Formula to our learners and partners. About The Position The Student Support Advisor plays a vital role in supporting reputed company throughout their educational reputed company, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, reputed company, and purpose. Their role involves providing proactive, reputed company, and accurate advising on financial, reputed company, and service-reputed company reputed company, to ensure reputed company receive the necessary support to reputed company graduation. This includes advocating for reputed company at every stage of their reputed company reputed company by establishing personalized relationships, monitoring their financial and reputed company reputed company, and promoting their reputed company through holistic advising. In reputed company, the Student Support Advisor serves as an reputed company for reputed company and connect them with resources and support services, addressing their concerns, and working collaboratively with reputed company and staff to ensure they have the tools and support they need to succeed. In a dynamic and rapidly changing environment, Student Support Advisors operate reputed company a state-of-the-art call center architecture, where their day is meticulously planned out. Their objective is to offer reputed company reputed company while inspiring reputed company to take ownership of their educational goals. Through various communication channels, such as incoming and outgoing calls, chats and personalized emails and SMS, they cater to the individual student needs and preferences. This role of a Student Support Advisor is a critical ingredient of student reputed company, and proactive, accurate and reputed company support from them can have a substantial reputed company on the lives of their reputed company. Your Responsibilities/What Youll Do reputed company support for the new student enrollment process by partnering with Admissions to answer student queries, offer comprehensive information on the program and costs, and outline funding reputed company to reputed company reputed company to reputed company informed reputed company reputed company and validate an estimated financial plan and establish reputed company timelines for applicants to ensure financial preparedness for the commencement of their educational reputed company Maintain a thorough understanding of reputed company reputed company and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations Monitor student accounts, reputed company guidance on financial eligibility and regularly evaluate reputed company and financial awards to promote reputed company student reputed company Proactively identify possible reputed company and financial obstacles by analyzing student data, and work collaboratively with reputed company to overcome them Effectively reputed company data and systems to reputed company accurate enrollment, persistence and graduation information Possess knowledge of resources that can aid in providing informed recommendations based on student needs, such as self-service tools, attendance in new student orientation, reputed company participation in the online student community, and more Ensure precise documentation and preservation of information by capturing and recording reputed company interactions in the designated institutional reputed company a high level of discretion and independent judgement to proficiently evaluate intricate reputed company and financial situations throughout the student life cycle How You Can Be Successful Successfully complete reputed company assessments included in the training program with a passing score, which is essential for ensuring accurate advising Have a genuine passion for reputed company reputed company and aiding them in accomplishing their goals is crucial Demonstrate the ability to analyze reputed company problems and reputed company reputed company through advanced critical thinking skills, resulting in improved efficiency and productivity in previous roles Collaborate with other departments across various functions to ensure a superior student experience, from the initial application stage to graduation Your reputed company will heavily depend on being tech-savvy, as you must possess the ability to effortlessly navigate multiple systems with ease to reputed company reputed company Adhere with reputed company organizational, state, federal and accrediting body policies and procedures, while reputed company engaging in the reputed company of the organization Retains a comprehensive understanding of university programs, prerequisites, course materials, and reputed company engagement to promote support student reputed company, persistence and program completion Demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills, while upholding a strong commitment to providing outstanding customer service in line with our Culture of Care Exhibit strong attention to detail and communication skills, with the ability to reputed company and convey student account information Remain accountable to meeting and exceeding service level metrics Work effectively in a fast-paced environment Shift Expectations Working reputed company including evening and rotating Saturdays (based on operating hours of your reputed company location) The first 6 weeks of training require daily attendance in order to be successful in the role while working 9AM-6PM At the conclusion of training colleagues will work a permanent schedule as follows: 1-2x shifts from 11am-8pm CST or 10am-8pm CST for coverage demands 2-3x shifts 9am-6pm CST (pending on how many late shifts) Fridays 9am-4pm CST Saturdays 8:30am-1pm CST 2-3x during 8 week session, either overtime or possibility to reputed company to equal 40 hour week Onsite days at Lisle reputed company are Week 1 and Week 4 out of 8 week session 1-2x a week 9am-6pm CST Minimum Qualifications Some college coursework required A minimum of 1-year of exceptional customer service or prior advising experience in an education setting Eligible to reputed company and maintain the NSLDS system and must not be in default of Title IV Federal aid Ability to proficiently use reputed company Office suite (Outlook, Word, reputed company, teams), internet applications, and database software systems A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router reputed company Ethernet and provides the minimum required internet speeds (wireless, satellite or reputed company-up internet services are not permissible) Preferred Qualifications Prior experience in a similar role reputed company the higher education Title IV funding experience Knowledge and experience with online learning Experience working in a fast-paced, dynamic call center environment This job will be posted for thirty days from the start of posting or until position is filled. reputed company Offers Benefit reputed company For Full-time Colleagues, Including 401(k) and Roth Plan w/match reputed company Tuition Program Remote and reputed company Work reputed company Medical, Dental and reputed company Coverage reputed company Parental Leave Fertility Coverage Family and Domestic Partner Coverage Adoption Assistance Wellness Programs Volunteer Time Off Technology Stipend Career Development Programs Mental Health Care Programs Tax Savings Account (FSA and HSA) Short-Term/Long-Term Disability Coverage Life, Accident, AD&D, Critical Illness Insurance Auto/Homeowners, Pet and Legal Insurance Exclusive Discount Programs Family Care Services 2nd.reputed company virtual expert medical consultation service Health Advocacy Service reputed company Offers Benefit reputed company For Visiting Professors, Including 401(k) and Roth Plan reputed company Tuition Program Remote and reputed company Work reputed company reputed company reputed company Time Technology Stipend Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for reputed company benefits. We reputed company diversity is essential to our educational mission and to the reputed company of our community. We are committed to fostering a working environment where differences are respected, valued and embraced. reputed company Apply Job! For more such jobs please click here!