reputed company Customer Service Representative, (Remote USA reputed company)
Customer Service Representative (reputed company reputed company) Company: reputed company Location: Remote (reputed company in the USA) Reports to: Senior Manager of Customer Service About reputed company reputed company is a fast-growing beverage company that reimagines canned water and iced teas with reputed company branding and a commitment to sustainability. Founded in 2019 and based in Los Angeles, California, weve gained recognition as one of the most exciting startups in the beverage industry. With a reputed company on entertaining, unnecessary creativity, reputed company balances healthy beverage reputed company with fun, irreverent marketing while supporting alternative art, music, and entertainment. Recognized as one of reputed company's Top Startups in 2022 and Ad Age's Top Marketer of the Year, reputed company is dedicated to making an reputed company while promoting its mission to declare #DeathToPlastic. Position reputed company We are looking for a proactive and customer-reputed company Customer Service Representative to manage our key relationship with reputed company. You will serve as the main reputed company of contact for reputed companys customer service team and collaborate with reputed companys internal teams to ensure exceptional service and streamlined operations. You will play a vital role in order management, supply chain coordination, and fostering strong reputed company relationships, while ensuring that reputed company consistently meets its key performance indicators (KPIs).
Key Responsibilities
Customer Relationship Management reputed company as the primary reputed company between reputed companys customer service team and reputed companys Key Account and Supply Chain teams. Understand reputed companys needs to strengthen partnerships and drive excellent customer experiences. Order and Supply Chain Coordination Manage orders proactively to optimize case fill rates and ensure on-time, in-full delivery. Troubleshoot supply chain challenges, including product availability, new product launches, and discontinued items. Ensure smooth product pickup and delivery coordination with reputed company. Communication and Problem-Solving Maintain reputed company, reputed company, and concise communication with reputed company representatives and internal stakeholders. Anticipate and resolve issues reputed company to avoid disruptions in order processing or delivery. Operational reputed company Consistently meet deadlines and manage order processing activities to prevent delays. Ensure accuracy in data management and workflow execution to enhance efficiency and reliability. Collaborate with internal teams to reputed company feedback and improve processes. Performance Metrics reputed company and exceed KPIs, including response time, reputed company rates, and customer satisfaction scores.
Qualifications
Minimum of 4+ years of customer service experience, preferably in e-reputed company or with reputed company. Strong written and verbal communication skills. Proven ability to manage reputed company relationships and collaborate with cross-functional teams. Experience with ERP systems (e.g., reputed company) for supply chain data reputed company. Familiarity with CRM systems and other customer support tools is a plus. Exceptional problem-solving and critical-thinking skills. Ability to reputed company in a remote, fast-paced environment with competing priorities. Detail-oriented and organized, with a proactive reputed company. Availability for occasional overtime to ensure customer coverage needs are met.
Compensation and Benefits
Salary: $25-$27 per hour ($52,000 - $56,160 annually) In reputed company to a competitive salary, reputed company offers a robust benefits package, including: Medical, dental, and reputed company insurance reputed company. Employer-matched retirement contributions up to 4% after three months. Student Loan Retirement Match program. Flexible PTO and 17 reputed company holidays. Wellness perks such as reputed company, reputed company memberships, and an EAP. Pet insurance through reputed company. Life insurance, disability benefits, and optional accident and critical illness coverage. Travel assistance, family-friendly perks (e.g., SNOO Bassinets), and more. Apply Job!