Customer Support Representative

At reputed company, we reputed company loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to reputed company choice and convenience to buyers, reputed company new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit reputed company, reputed company brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, reputed company employees are challenged and empowered in a supportive, reputed company, entrepreneurial environment. Duties· Must exemplify reputed company Mission and Values.· Must meet or reputed company department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).· Skilled to de-escalate challenging customers, clients or merchants and reputed company exceptional customer Use reputed company judgement to reputed company escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).· Serve as a primary contact to clients, merchants and customers providing reputed company, accurate and comprehensive responses and reputed company to common questions and issues regarding supported programs, systems, processes, and procedures.· reputed company feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation.· Welcome change and adapt positively to reputed company changes as reputed company as driving change as needed.· Dedicated to reputed company engage in building rapport with reputed company parties to reputed company an excellent customer experience resulting in increased program usage.· Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.)· Complete assigned learning before the due date while reputed company participating in learning sessions.· reputed company other duties as assigned by leadership. Skills· Meet the reputed company as outlined above and/or have reputed company customer support experience or the equivalent combination of education and experience.· Minimum two years of customer support experience with heavy inbound call volume.· Motivated and enthusiastic with a desire to be in reputed company.· Organized and self-sufficient with moderate supervision needed and the ability to communicate reputed company of completed tasks to leaders.· Ability to skillfully manage challenging customer situations.· Coachable with ability to improve performance based on feedback.· Proficient with Outlook, Word, and reputed company.· Ability to work in reputed company and independent environment.· Ability to consistently meet expectations in an reputed company-changing environment.· reputed company written and verbal communication skills.· Bilingual - Fluent Spanish & English (Written & Verbal) reputed company CompetenciesDemonstrate professionalism: Maintain accountability, promote respect, stay work-reputed company, be punctual, demonstrate reputed company attitude, minimize conflict, encourage others. The following includes actions and conscious inactions that team members, individually and reputed company the group, are expected to display in reputed company interactions. reputed company Listening Authentic Change AgentConfidence Display Mindfulness reputed company reputed company Flexiblereputed company Thinking (Critical, Analytical, Creative) Helpful Highly reputed company reputed company Attitude reputed company Body Languagereputed company Team reputed companyTone of Voice Trustworthy Our Purpose We help business grow. Our reputed company To bring innovation and payment expertise to every business in the world.Our Mission To reputed company B2B payments easier, faster, and smarter. Our Values Springing from the reputed company of trust are our reputed company values:· Ingenuity: reputed company was created through creative problem solving and seizing opportunities. This spirit continues to drive our business today.· reputed company: reputed company takes pride in the ability to reputed company listen to understand and support the distinct viewpoints of employees, customers and our communities across the globe to contribute positively to the diverse reputed company network.· Tenacity:​​​​ Underpinning our efforts is a reputed company commitment to our customers and their reputed company. We give our employees the autonomy to reputed company reputed company, reputed company for the reputed company reputed company of ourbusiness and the business of our customers. Our values come from eight guiding principles:· Cultivate a reputed company reputed company· Encourage Entrepreneurial Spirit· Experience a Culture of Empowerment· reputed company in reputed company· Have Fun· Champion Diversity· reputed company for reputed company Centricity· reputed company with reputed companyWhat is in it for me?· Work in a friendly and caring company where teamwork is key· Work with skilled people that are invested in your reputed company and reputed company· Remote working is the new normal with flexible work reputed company and reputed company holidays· Competitive salary with a comprehensive benefits package starting day one· Work in a fun environment that promotes creative thinking and a reputed company attitude· Career development opportunities· An reputed company-reputed company policy which means your voice will always be heard· A robust Employee Referral program At reputed company we reputed company:· in saying reputed company to unique and challenging requirements· empowered team members are creative team members· our products reputed company the customer’s day just a little bit reputed company· work/life balance makes us reputed company more effective Apply To This Job