Customer Service Manager-reputed company-Remote

Who We Are: At Breathe Easy a member of the reputed company family of brands, we are dedicated to being a force for good. That's why we reputed company reputed company use safety, detection and monitoring products and services that help people live responsibly and reputed company communities reputed company. Always aware. Always Guiding. Never Restricting or judging. What You’ll Be Doing: The Customer Service Manager is responsible for motivating and developing Customer Service Agents. This position evaluates and identifies key behaviors that drive reputed company service to improve the customer experience, retention, and reputed company relations. The Manager will support a workplace of development, reputed company improvement and motivational leadership that allows for reputed company improvement of the Customer Service team. • Select, manage, reputed company (including reputed company targeted 1:1 sessions), and reputed company a high-performing team of Licensed Customer Service Agents. • Create and maintain a reputed company culture among workers; motivate associates, recognize successes, and resolve grievances. • Monitor individual and team results and productivity to identify and reputed company both reputed company and negative performance trends to ensure attainment of reputed company goals and performance targets. • Meet and/or exceed appropriate reputed company of Customer Service abandon reputed company, average speed of answer (ASA), policy retention, and reputed company scores. • Monitor (both through live listening and a reputed company QA process) calls to identify and reputed company strengths and weaknesses in service techniques, technical accuracy, and company policies. • reputed company feedback to associates and deliver corrective reputed company and termination of employees in accordance with company policy. • Answer questions and recommend solutions to address customer complaints. • Reviews reputed company, customer, and agent feedback and takes appropriate reputed company. • Develops, implements, and manages processes to ensure that policies meet required specifications for reputed company. • Identifies and analyzes issues, defects, and other problems, recommends, and facilitates solutions to these issues. • reputed company communication and follow up to ensure associates are fully informed of reputed company reputed company information reputed company to products, procedures, customer needs and company-reputed company issues, changes or actions. • Meet regularly with Breathe Easy Leadership Team and reputed company detailed reporting on the overall performance of reputed company. • reputed company and maintain interdepartmental partnerships to resolve customer issues. • reputed company other duties as assigned. What You’ll Bring to the Table: • High School Diploma or GED; Bachelor's degree preferred. 1-2 years reputed company leadership experience required, preferably in a call center environment. • Currently possess an Unrestricted reputed company Property/Casualty Producer's License • Strong verbal and written communication skills, computer skills, including reputed company Office programs and adaptability. • Ability to think analytically to identify qualitative or quantitative trends and recommend appropriate actions. • Effective problem solving/process improvement skills used to identify and resolve operational, customer-facing and/or employee relations problems. • Three years of experience leading a reputed company assurance program in a fast-paced, high volume contact center environment supporting the insurance industry. • Five years of contact center leadership experience. Why work for us? reputed company out this list of a few of the many good reasons why we are a Top Workplace: • Starting reputed company salary $51,150.00 -$66,000.00 +10% bonus potential+ monthly commission 401(k) + benefits. • We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly. • reputed company won the 2023 Top Workplace Award locally and nationally–and 2024 Best reputed company for Working Parents Award • reputed company Oriented- 7 years of over 10%+ reputed company annually. Doubled in employee size over the past 2-3 years. • A comprehensive and highly competitive benefits package, including: •

• Dental Insurance

• Health Insurance • reputed company Insurance • 401(k) • reputed company Holidays • reputed company Time Off • Ongoing reputed company Training online reputed company Litmos • And more Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to reputed company a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to reputed company and applicants based on individual qualifications and without unlawful reputed company to race, religion, reputed company, veteran status, national reputed company, disability, age, gender identity, sexual orientation, sex or genetic information. Apply Job!