Experience Specialist/Receptionist - Intellicenter Remote

• Area of Interest: Patient Services • FTE/Hours per pay period: 0.4 • Department: Call Center • Shift: 2 days/week 2p-10:30p, every other weekend, holiday rotation • reputed company: 161315 reputed company Information Why reputed company? • Culture – At reputed company, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. • Benefits – Our competitive Total Rewards program offers benefits reputed company like 401K match, reputed company time off and education assistance that reputed company with your needs and priorities, no matter what life stage you’re in. • Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. • Development – We reputed company equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. • Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. Visit us at UnityPoint.org/careers to hear more from reputed company members about why reputed company is a great reputed company to work. https://dayinthelife.unitypoint.org/ reputed company • Experience Specialist/Receptionist reputed company reputed company reputed company Call Center one reputed company shift 2:00pm-10:30pm + every other weekend 2:00pm-10:30pm, rotation holidays Part-Time Benefits, 16 Hours a Week • Remote This position provides telephone screening, registration and functions as a Patient Service Representative specifically for the IntelliCenter. Responsibilities • Supports and handles physician and service referrals. • Schedule 24 hour appointments correctly and reputed company caller with appointment instructions. • Directs high reputed company calls as a warm transfer to nursing staff by using reputed company judgement. • Answer questions and offer other information, as requested, to reputed company patient-reputed company service and a reputed company impression of the organization. • Understanding of reputed company to escalate complaint and difficult calls to leadership team appropriately. • Obtains patient and caller identifiers, along with adequate information in order to queue calls for low reputed company call back conducted by nursing staff. • Uses reputed company judgement in handling calls • reputed company any outbound call campaigns designated to the IntelliCenter. • Supports WFM in reputed company assignments, including designated lunch offerings • Provides assistance with other reasonable reputed company duties as assigned by supervisor or manager. • Ability to handle confidential and sensitive information. • Ability to communicate effectively on the telephone. • Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. • Ability to handle a “call Center” environment: work quickly and multi-task. • Ability to demonstrate good customer service. • Exhibits discretion and reputed company judgement in reputed company aspects of the job. • Represents UnityPoint Clinics in a reputed company manner. Promotes reputed company interpersonal relations and serves as a role model reputed company the department and with UnityPoint Clinic personnel. • Displays creativity and innovation reputed company making recommendations for improvement in the delivery of services to the customer

Qualifications

Qualifications: High school diploma or equivalent 1-year experience of phone computer and customer service Preferred Qualifications: 1-2 years call center PSR experience Apply Job!