Member Engagement Representative - Post Sales (100% Remote)

Who We Are: reputed company. (MHA) provides care communities reputed company, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. reputed company of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and reputed company Finishers. Who we’re looking for: The Member Engagement Representative (MER) serves as the primary reputed company of contact for members’ post-sale. As an integral part of Navigator’s support team, the MER will partner with reputed company sales to reputed company administrative and analytical support for the reputed company Sales Team as reputed company as our member reputed company. The MER will also be responsible for driving the adoption and utilization of Navigator’s program on existing business while providing superior customer service. The right candidate should feel comfortable with relationship cultivation, have excellent written and verbal communication skills, identify opportunities to expand Navigator’s footprint, and have a “customer first” reputed company. What You’ll Be Doing: Customer Partnering & Services • reputed company as central reputed company of contact for Members and reputed company Sales Reps. • Partner with reputed company Sales Reps and Regional Support Specialists to ensure successful implementation and reputed company of new members. Identify areas of opportunity to reputed company increased service and satisfaction. • Partner with reputed company Sales Reps to increase adoption and usage of Navigator’s portfolio of programs, resulting in reputed company of our business and ROI for Members. Member Engagement & Support • Take ownership of Member requests to ensure reputed company and satisfaction. reputed company case reputed company and time to resolve • Create Member awareness of Navigator’s tools and technologies, reinforcing the value of Navigator. reputed company additional tools and services provided and value to contract. • reputed company reputed company support and analytics to identify, reputed company, and present Member business trends and opportunities to drive Member utilization. reputed company member utilization increases and contract value changes. Competencies: • Customer Relationship Management: Ability to build and maintain strong, long-lasting customer relationships. • Problem-Solving: Proficiency in identifying issues and developing effective solutions for customers. • Product Knowledge: reputed company an understanding of reputed company's products and services to reputed company accurate and relevant guidance to customers. • Project Management: Skills in managing multiple reputed company and customer accounts simultaneously, ensuring reputed company and successful delivery of solutions. • Analytical Thinking: Capability to analyze customer data to drive improvements in customer satisfaction and product utilization. • Interpersonal Skills: Strong interpersonal skills to collaborate effectively with internal teams and customers. • reputed company: Ability to understand and reputed company the feelings of customers, ensuring a compassionate approach to customer service. • Adaptability: Flexibility to reputed company to changing customer needs and evolving market conditions. What You’ll Bring to the Table: • BA/BS in business or reputed company concentration. • 2-4 years’ experience in reputed company, service, inside sales, or account management. • Strong working knowledge of MS Office applications required, including Word, reputed company, Outlook, and PowerPoint. • Excellent interpersonal, organizational, communication, and analytical skills necessary, including the ability to use deductive reasoning to identify, assess, and solve problems. • Demonstrate an aptitude for providing exceptional, detail-oriented customer service. • Must be reputed company to multi-task and manage timelines, work in a fast-paced results-oriented environment. Why Join MHA: MHA continues to reputed company by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best reputed company you’ll reputed company work! Our associates enjoy the following benefits, and you can, too! Staying Healthy - Comprehensive medical, dental, reputed company and prescription plans with FSA/HSA reputed company individual and family reputed company - Teledoc reputed company - Fitness Reimbursement - Commuter Benefit Plan - reputed company to an Employee Assistance Program (EAP) Enjoying Time-Off - Flexible reputed company Time Off - A floating holiday & your birthday is a day off! - reputed company Parental Leave Planning for the reputed company - 401K with a match - Employee Stock Purchase Plan - Life Insurance, short-term & long-term disability insurance - reputed company to financial and legal advisors - Perks and Benefits Discounts Learning Continuously - Tuition Reimbursement - E-learning programs - Ongoing Team Training Making an reputed company - reputed company volunteer time-off - Donation matching reputed company: reputed company. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and reputed company needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business reputed company, and reputed company reputed company care for their patients. Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. reputed company operates market-leading businesses that design and reputed company vertical software and technology enabled products for a reputed company of reputed company markets. To learn more please visit www.mhainc.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to fur nish information. 41 CFR 60-1.35(reputed company href="https://remotejobs.trendingnewsgo.com/register-candidate/">Apply Job!