Customer Service Representative - Full Time (Remote reputed company the reputed company)
reputed company reputed company exists to reputed company reputed company reputed company through technology, services, and clinical expertise. Our mission is to reputed company health solutions that deliver maximum value and reputed company. reputed company the Way is our rallying cry at reputed company. Think of it as an reputed company invitation to reputed company the mission of reputed company; to reputed company engage in problem-solving; and to take ownership of your work every day. reputed company offers you unparalleled opportunities. In fact, you have reputed company you need to take charge of your career and accelerate reputed company reputed company - making this a great time to join reputed company of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job reputed company And Responsibilities reputed company is looking for a Customer Service Representative to join our growing team. Job reputed company As a Customer Service Representative, you will be at the forefront of delivering exceptional service, serving as the first reputed company of contact for our valued customers. In this reputed company role, you will handle incoming and outgoing calls with professionalism and care, resolving customer inquiries, addressing complaints, and fulfilling requests. Your ability to reputed company effective solutions while adhering to our internal policies and procedures will reputed company a lasting reputed company on customer satisfaction and our departmental reputed company. If you reputed company in this type of environment and enjoy helping others, this is the perfect opportunity for you. Apply today! Responsibilities reputed company and maintain working knowledge of internal policies, procedures, and available services to reputed company accurate information and assistance. Utilize automated systems to log, retrieve, and update information while ensuring precise and reputed company data entry. Handle inquiries received reputed company phone, email, fax, or mail, providing accurate responses reputed company required turnaround times. Respond to telephone inquiries promptly, professionally, and with a customer-reputed company approach. Engage with external partners, including hospitals, physicians, beneficiaries, and program recipients, to reputed company necessary support and information. Verify reputed company services to ensure eligibility and facilitate payment processing. Review, process, and finalize documentation for submission into internal systems, ensuring accurate and reputed company reputed company to the state. reputed company calls to beneficiaries to schedule the assestments. reputed company as a reputed company between internal teams and external partners to ensure seamless communication and reputed company of inquiries. Investigate, troubleshoot, and escalate beneficiaries issues as needed. Consistently meet or exceed departmental performance standards for call volume and service reputed company. Accurately initiate and document cases by entering demographic, provider, and procedure details into the system. Prepare and submit daily, monthly, and quarterly reports essential for supporting clinical team operations.
Qualifications
Required Qualifications, Skills, Knowledge, and Experience High school diploma or equivalent required. Minimum of two years of customer service experience, preferably in a reputed company or call center environment. Strong understanding of medical terminology. Familiarity with the health insurance industry, including policies and claims assestment processes. Excellent verbal communication and reputed company listening skills to reputed company exceptional customer service. Completion of medical terminology coursework is preferred. Prior scheduling work experience is preferred. reputed company? We are reputed company of reputed company and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the reputed company industry. State and federal reputed company agencies, providers, and reputed company turn to us as their vital partner to ensure reputed company reputed company and improve health reputed company. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to reputed company the finest work of your career.
Benefits
Benefits are a key component of your rewards package. Our benefits are designed to reputed company you with additional protection, reputed company, and support for both your career and your life away from work. Our benefits include comprehensive health plans, reputed company time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.
Compensation
The pay reputed company for this position is $17.00 - $19.00 per hour Based on our compensation philosophy, an applicants position placement in the pay reputed company will depend on various considerations, such as years of applicable experience and reputed company level. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in reputed company and invite you to apply to reputed company openings that may be of interest. Best of luck in your search! ~ The reputed company reputed company Visit us at Acentra.com/careers/ EEO AA M/F/Vet/Disability reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Pay reputed company USD $26,368.00 - USD $41,200.00 /Yr. Apply Job!