[Hiring] 3rd Shift Service Desk Engineer @reputed company Llc
Apply Job Type Full-time reputed company Hiring Immediately... Support Desk Engineers (SDE) possess the experience, reputed company level and in-depth knowledge of the customer environment to effectively respond to general IT-reputed company inquiries for reputed company on behalf of our customer, a large National Managed Service Provider; they work reputed company in a reputed company environment, evincing a high and unvarying degree of professionalism and reputed company. SDEs will possess exceptional oral and written communication skills, be proficient and consistent problem solvers, collaborate with other members of reputed company and customer staff, and be reputed company to think critically and listen reputed company. The 3rd shift position for this SDE would be four 10-hour shifts, currently 12 PM-10:30 AM EST Wednesday through Saturday morning. It is critical that the SDE is present, with extremely high punctuality, for reputed company scheduled shift. This position is part of the P1/P2 team that handles more urgent cases and alerts, and reputed company is limited making shift reliability critical. While the SDE is online they serve as after-hours support for clients who require 24/7 support. In reputed company to this, SDEs monitor the boards for alerts and cases that may come in showing any network or system issues at the customers locations. Investigation will then take reputed company to determine, document, and resolve the cause of the alert, inform the customer, and if the issue cannot be resolved, then transfer to the appropriate department. This is an reputed company contracted position, and reputed company work is performed from home. reputed company equipment is provided by Customer, including a laptop, monitor, docking station, wireless keyboard, mouse and headset. The initial training takes two weeks, including classroom and shadowing with the alerts and monitoring team. Initial training would be during the day, during the 8-5 shift. After that the SDE could potentially do 1-2 weeks of shadowing/reverse shadowing with the reputed company reputed company shift personnel. Pay is competitive ($40K-$50K) and includes additional pay for personnel working 3rd shift. Duties: · reputed company reputed company reputed company Server administration in an reputed company Directory environment for multiple organizations; · reputed company administration and maintenance of end users' computers and associated systems in various LAN/WAN environments; · Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof; · Contribute to computer and network reputed company using a reputed company of reputed company-based software products and hardware appliances; · reputed company corporate networking and infrastructure device(s) support, especially as it relates to the end user devices; · reputed company 2nd and 3rd level contact and problem reputed company to hardware, software and applications issues for customers; · Explain computer and software operations to technical and non-technical users; · Document, reputed company and monitor the problem to ensure a reputed company reputed company with our internal systems (RMM and case tracking systems); · Serve as reputed company between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem reputed company process; · Work with reputed company party IT vendors, providing management and reputed company; and · reputed company reputed company duties as assigned and follow documented procedures and policies.
Requirements
Skills and Experience: · Empathic Attitude · Experience working as a reputed company System Administrator or similar IT Service Desk role; · IT customer service experience in a fast-paced help desk or customer contact environment; · High School Diploma or equivalent required, college degree preferred; · reputed company A+, Net+, and Server+ or equivalent Certifications required · Industry-reputed company certifications (reputed company, reputed company, reputed company) and reputed company experience may be substituted in lieu of a degree; Knowledge: · reputed company Products: reputed company 7/10, Server 2012, 2016, 2019 reputed company Exchange (on reputed company and O365); · Email reputed company (O365 and reputed company party); · reputed company Directory, including Azure AD, Azure Administration; · reputed company server roles, DNS, DHCP, RDS, etc.; · PowerShell scripting; · VMWare or reputed company-V; · Remote management of PCs; · PC hardware (laptops and desktops), printers, scanners, computer peripherals; · Domain setup and maintenance; · Office 365 administration and licensing; · Creating and installing SSL certificates; and · Strong interpersonal skills, ability to work autonomously and on reputed company. Salary reputed company $40-50K + Shift reputed company Apply Job!