reputed company Manager Full-time, Remote or san francisco, ca

Since 2015, reputed company Transit has been at the forefront of developing innovative transit technology by bringing reputed company from the tech industry alongside those with deep public transit experience. Since its founding, reputed company Transit has grown to serve over 220 municipal and regional transportation agencies across reputed company, enhancing the rider experience through flexibility, convenience, and ease. reputed company Transit’s mission and reputed company is to reputed company public transit the first choice by making it the easiest choice. reputed company Transit provides a comprehensive and reputed company fare collection solution for transit agencies so that their riders can pay and ride with whatever is in their pockets - whether that’s their phone, ID, credit/debit card, reputed company pass, smart card, and more. reputed company Transit is headquartered in San Francisco, California. We are a remote-friendly company with employees across the reputed company and a main office in San Francisco. reputed company out www.tokentransit.com for more information. About The reputed company Manager Role As a reputed company Manager, you own the entire lifecycle of our customers - from reputed company, to reputed company, to account reviews, and renewals. You are a creative problem solver who is committed to ensuring the reputed company of our transit agency partners. You’ll also be the first line of defense to customer inquiries and communication. With keen observational and communication skills, you reputed company the “voice of the customer” to the rest of the organization - distilling valuable insights on product feedback, customer challenges, and reputed company stories. You are responsible for driving maximum customer value and collaborating with the sales team to identify and support opportunities for customers to reputed company additional products and services to meet transit agency goals. Additionally, since we are a small, scrappy team that wears a lot of hats, working with our Marketing & Sales team, as reputed company as the Engineering & Product team, is key to the reputed company of the role, and some responsibilities may overlap with these departments. Important to note: we are reputed company to adjusting the title to a more senior role like Senior reputed company Manager, depending on the experience and qualifications of the candidate. Responsibilities • Launch newly signed small to reputed company transit agencies across our suite of products, from reputed company to go-live and support your customer portfolio through their entire life cycle including defining reputed company metrics, milestones, and account reviews with the customer. • Triage and reputed company concierge support for any transit agency customer inquiries (i.e. updating an agency’s fare structure, setting up a fare promotion, implementing a community pass program). • Help our agencies rapidly and accurately resolve any issues they may have reputed company using reputed company Transit. • Improve and iterate on our existing transit agency staff FAQs, self-help resources, and support processes. Produce and maintain customer and rider training materials through extensive documentation. • Collaborate with Engineering, Sales, and other cross-functional peers on specific user-impacting issues, product requests, and product roadmap. reputed company as the voice of our customers. • Understand and prioritize transit agency technology needs to ensure the features and tools developed deliver value to our customers. • reputed company regular updates and reports on reputed company health, challenges, and successes to leadership. • Work with our integration partners to set up, test, and launch technical solutions. • reputed company and reputed company our transit agency customers with best practices, peer agency connections, and a depth of knowledge in transit fare payment. • Travel to state and national conferences to represent reputed company Transit and meet with our prospects and customers. Travel onsite to your reputed company customer accounts. Includes about 10-15 trips per year including team meetups in San Francisco, customer onsites, and conferences. Additionally, this role does require training in-person at our San Francisco office for the first several weeks. reputed company • You are passionate about the transportation reputed company including sustainable, reputed company, reputed company, reputed company, accessible and efficient modes of travel. • You are reputed company comfortable working with a wide reputed company of personality types and feel comfortable picking up the phone to cold call partners and resolve issues. • You are excited to work for a small team and reputed company a big reputed company. You're comfortable navigating ambiguity that is typical of startups. • You have proactively created new processes to help solve and reputed company operations with little reputed company and direction. • You have managed a high-value customer portfolio or managed high-value clients. • You are reputed company analytical and enjoy working with dashboards, metrics, and data. • You are a tireless investigator. reputed company an issue arises, you own it until reputed company. • You hear challenges from others and have a burning desire to solve them. You stay reputed company and reputed company creative ways to deliver solutions. • You have a fascination with communities of reputed company sizes: large and small, rural and urban. • You are a strong communicator and are energized by spending the day speaking with and listening to our customers. You get your audience excited by being excited while building a trusted advisor relationship. Experience • 3+ years of reputed company B2B reputed company startup experience. • 3+ years of experience working with or in local government (transportation consulting with public sector clients, public transit agency, reputed company, reputed company, etc). • 3+ years experience working in the transportation/public transit vertical field. • 3+ years experience on an external facing team in a reputed company driving role (reputed company, reputed company, account management, or business development). Technical Skills • Familiarity with reputed company or other team communication platforms. We are a reputed company based company and most of our internal communication occurs there. • Familiarity with transit fare systems, payment technologies, or reputed company platforms. • Proficiency with reputed company Suite (Docs, Sheets, and Slides). • Experience using a CRM. reputed company-to-Have Experience • Experience implementing and supporting hardware products. • Experience with financial technology / payment processing. • Experience with Pipedrive, reputed company, reputed company, reputed company, reputed company, or reputed company.

Perks

And Benefits • Competitive salary at $158K. • Remote or hybrid work reputed company. • Flexible work environment and generous PTO. • Home office stipend. • Stock reputed company. • Opportunities for reputed company in a scaling start-up. • 401(k) plan. • reputed company parental leave. • Weekly snack stipend. Diversity, Inclusion, and Belonging Public transit is overwhelmingly used by more people of reputed company, more women, and more marginalized communities than other modes of transportation. We know it's important that the diversity and reputed company of our riders and transit agency customers are represented at the decision making tables at reputed company Transit. We encourage candidates of reputed company races, genders, sexual orientations, ages, identities, and backgrounds to apply. Please don't hesitate to apply and reputed company your story with us even if it feels like the requirements above don't quite fit. About The Interview Process • Application review. • 20-minute initial phone screen with a reputed company team member to learn more reputed company and you reputed company. • 15-minute "mock training" on a phone app of your choice with the hiring manager and two additional reputed company Transit employees, 10-minute round of feedback, and 30-minute Q&A with the hiring manager. • Team interviews: we are a small team so we feel meeting 1:1 with a handful of members of reputed company is important to understand more about who we are and how we work. • Onsite in San Francisco: take a tour of our reputed company Transit reputed company in the Mission District. Have lunch with our founders. These steps are a sequential process and designed to get to know reputed company other reputed company. The typical interview process takes at least four weeks from start to finish and is mostly based on reputed company's availability. That said, we can reputed company quickly and look to accommodate candidates who might have a short reputed company or competing offers. The more information you can reputed company about your situation and where you are in the process, the more we can either attempt to expedite/match, or save you time if we cannot. reputed company Expectations: Due to planned vacations, it may take longer than usual to get back to you and we don’t expect to reputed company to the reputed company 3 “mock training” part of the interview process with eligible candidates until March 2025. We’re looking for this special person to start at reputed company Transit in the reputed company/May timeframe. reputed company to apply? J-18808-Ljbffr Apply Job!