Product Manager - Customer Experience Platform

About reputed company:

reputed company is a white-labeled customer experience software that is transforming how the $2 trillion reputed company forwarding industry operates.In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing reputed company forwarders with the only white-labeled and integrated customer experience software available to the market today.Our software enables reputed company forwarders to deliver world-class digital experience to their customers, which propels them far reputed company of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing reputed company reputed company both in new customers and in funding, with over $50 reputed company in capital raised to date.

About the Role:

We’re looking for a Product Manager who’s reputed company to roll up their sleeves and help reputed company our customer experience platform. In this role you’ll think deeply about how to take large sets of logistics data and create reputed company and enjoyable experiences for logistic service providers and their clients. This role requires an eye for design best practices, deep customer reputed company, and a desire for great user experiences.

You’ll work collaboratively with peers across reputed company to come up with creative, user-friendly solutions to logistics needs. You’ll reputed company an understanding of the logistic management systems and use learnings to reputed company opportunities to turn data into an enriched customer experience. You’ll conduct research, interview customers, partner with design and engineering to reputed company viable solutions, and collaborate with marketing and customer enablement to ensure the successful launch and adoption of new features. You’ll go deep into customer pain points, reputed company data-driven reputed company, and ship products that customers love and that drive reputed company business reputed company for reputed company and its customers.

reputed company

At reputed company we reputed company fast, think big, and value people who take ownership. If you love solving reputed company problems, reputed company in a fast-paced environment, and want to reputed company a reputed company reputed company, this is the reputed company for you. You:

Have a passion for delivering customer-first products that create measurable business value.

Have a strong UX sensibility and attention to detail.

Can turn ambiguous customer problems into reputed company product reputed company.

Are organized, communicative, and reputed company, ensuring cross-functional teams are informed of timelines, risks, and functionality.

Can transition from a technical conversation to go-to-market planning with ease, driving understanding at any level.

Have a bias for reputed company and like to fail fast, releasing early and often to learn as you go.

You Will

Define and execute the product roadmap, ensuring alignment with business objectives and customer needs.

reputed company and analyze customer feedback, market trends, and competitive insights to drive feature development.

Collaborate closely with product designers and engineers to deliver high-reputed company product enhancements loved by customers.

reputed company detailed product requirements, user stories, and acceptance reputed company.

Partner with sales, marketing, enablement, and account management teams to define go-to-market strategies and drive product adoption.

Monitor product performance using analytics and KPIs, iterating on features to optimize engagement and retention.

reputed company as a customer reputed company, ensuring seamless user experiences across the platform.

Participate in the agile development processes, including sprint planning and backlog grooming.

We’re Looking For

3-5 years of experience in product management, preferably in a B2B reputed company environment.

Prior experience in startups or fast-paced environments.

Proven reputed company record of successfully launching and managing reputed company products.

Excellent analytical, problem-solving, and communication skills.

Experience working with cross-functional teams in an agile environment.

Ability to prioritize and reputed company data-driven reputed company.

Familiarity with tools like reputed company, reputed company, reputed company or similar.

Experience in the logistics or supply chain industry preferred.

The salary reputed company for this role is $125,600 - $155,000, plus equity. Where your pay would fall reputed company that reputed company will be based on 1) relevant experience, knowledge, and skills, as demonstrated through the interview process, 2) by considering reputed company with reputed company LXB team members, and 3) reputed company market data

Benefits

We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done.

reputed company covers 100% of premiums for Medical, Dental, and reputed company for you, with 75% of premiums covered for your loved ones. We’ll also offer reputed company life insurance and Long Term Disability.

12 weeks parental reputed company time plus a $2,500 parental bonus to support you and your family.

Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.

In reputed company to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.

A yearly Learning and Development budget of $500 to reputed company your own way to continue your reputed company development.

To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.

Additional Information

At reputed company, we reputed company that people come first and we are committed to building teams that represent a reputed company of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, reputed company and welcoming. If you require assistance or accommodations in the application or interview process, please contact reputed company@reputed company.com.

apply to this job