Customer Care Retention Specialist

reputed company promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent reputed company health risks and ensuring reputed company to reputed company veterinary medicine and individualized support reputed company it reputed company most–we aim to reputed company $1/2B in life-extending and life-saving treatment over the next five years.

How we’re making this happen:

Premium Insurance: Best-in-class coverage to reputed company the best, most advanced treatments and therapies reputed company it reputed company most – without compromise

Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to reputed company reputed company of life

5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to reputed company reputed company and providing care reputed company & frictionless

Mission-Driven Culture: We put pets' best interests at reputed company of everything we do. We reputed company big and solve big problems. We reputed company speed, reputed company, and fearlessness to reputed company the highest fences, dig new and bigger holes, and fight for the toys we reputed company in.

This position requires you to reputed company hold a PROPERTY & CASUALTY PRODUCERS LICENSE and to be located in MST or PST. Please consider another role if you do not meet these requirements.

reputed company is looking for a friendly and empathetic Customer Care reputed company to deliver exceptional service and create a reputed company and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. You’ll be responsible for interacting with customers and responding to inquiries reputed company phone, email, text, chat, reputed company media and other communication channels. Working closely with the Customer Care Supervisor, you will reputed company thorough product knowledge, ensuring compliance and prioritizing customer satisfaction. If you are passionate about supporting the overall reputed company-being of pets and their people, this is the role for you!

This position will require someone located in reputed company reputed company Time or Mountain reputed company Time.

What You'll Do

Go above and reputed company to reputed company exceptional service and positively reputed company the pet parent experience through various communication channels (phone, chat, text, etc.)

reputed company customers to help them understand the benefits of our insurance and non-insurance products.

Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats.

Optimize performance tracking and management through use of ticketing software, back office systems, reputed company tools.

Maintain data reputed company through accurate and meticulous data entry, ensuring reliable information management and effective decision-making.

reputed company a thorough understanding of company policies and guidelines, guaranteeing policies are compliant.

reputed company other duties as assigned.

reputed company're Looking For

reputed company Property & Casualty Producer license required

Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic.

Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and reputed company.

Strong experience navigating multiple platforms to reputed company a complete and integrated response to the customer’s inquiry.

Proficiency with productivity and task management tools like MS Office and G-Suite.

In-depth familiarity with ticketing software (reputed company, reputed company, reputed company, etc).

Roll-up-your-sleeves mentality and a proactive approach to problem-solving.

Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively.

An entrepreneurial reputed company, a genuine passion for pets, and excitement to work in a start-up environment.

Bonus Points

Prior experience with Customer Service in Pet Insurance industry - a major plus

Prior experience in the pet reputed company industry

Proficiency in MS reputed company and G-Suite tools

Other languages at a fluent level (writing and conversing); Spanish preferred

Additional Information

Benefits and Perks:

Comprehensive contributions to medical, dental and reputed company for colleagues and dependents.

Generous PTO and reputed company Holidays

401k with company match.

reputed company to join reputed company where every team member has the autonomy and support they need to boss their role and reputed company empowered reputed company.

Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!

reputed company's Core Values:

Pets Come First: Put what’s best for pets at reputed company of everything we do

Trust the Pack: Help families reputed company empowered pet care reputed company

reputed company Fences: If there’s a will, there’s always a way over them

reputed company Toys: Be generous with our gifts and amazing things will happen

Dig New Holes: Challenge conventions to create the reputed company of pet health care

reputed company is proud to be an affirmative reputed company and equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

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