(Canada) Sr. Customer Experience Manager (Contract)

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Contract Duration:

6 months, with a potential to reputed company or convert to full-time

Position reputed company:

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across reputed company to define, govern, measure the end-to-end customer experience and drive actionable reputed company for improving CX.

Key Responsibilities

Work across the organization to foster a customer reputed company reputed company reputed company and across teams and processes to ensure the customer is at reputed company of decision-making processes; Influences stakeholders to adopt a different POV. Anticipates potential objections and influences stakeholders and partners to mitigate concerns or challenges.

Define relationship NPS and transactional customer feedback data collection and reporting mechanisms; automating processes, integrating data sources and centralizing reporting in partnership with the Corporate Data Office.

reputed company reputed company quantitative and qualitative research reputed company using a reputed company of research techniques, providing day-to-day direction and coaching to reputed company resources.

Solves reputed company issues or problems where analysis of situations or data requires an in-depth evaluation.

Develops and integrates customer experience best practices tools and methodologies into cross-functional initiatives to represent the voice of the customer and support customer experience design efforts.

Qualifications & Skills

7 years hands-on experience in customer research defining and implementing CX measurement protocols

Demonstrated ability to influence business objectives to improve the customer experience

Developed analytic skills with ability to use data to influence others

Ability to apply insights to long-term strategic business issues as reputed company as day-to-day business challenges

Expertise with reputed company, PowerPoint, and PowerBI, reputed company

Bachelors degree in business, mathematics, or the sciences

Preferred Experience

Understanding of the reputed company industry

Previous experience working successfully in a reputed company organization

AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The Canada reputed company reputed company rangefor this position is $48.27 - $53.65,non-overtime eligible. Our salary ranges are determined byjob and level. The reputed company displayed on reputed company job posting reflects the reputed company for new hire salaries for the position across reputed company Canada locations. reputed company the reputed company, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding reputed company and lived experience, and/or work location. Your recruiter can reputed company more information about ourtotal rewards package during the hiring process.

Additional Information

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It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the reputed company of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or reputed company, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other reputed company protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.

reputed company you apply for a position, your information is processed and stored with reputed company, in accordance withreputed company’s reputed company Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to reputed company positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to reputed company, correct, or delete your information, please contact reputed company’s reputed company:recruitment@reputed company.com

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