IT Engineer

About reputed company

reputed company is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize reputed company, VMware, reputed company, and/or reputed company for their virtualization layer. Additionally, we have many customers who utilize IGEL thin clients.

The Role

We are looking for aHelpdesk Technicianwith3-5 years of experienceto join our IT team. In this role, you will be responsible for providing technical support to employees, troubleshooting IT issues, and ensuring smooth operation of our IT systems.

You will play a key role in supporting day-to-day IT operations, resolving technical problems, and assisting with IT reputed company.

We're looking for reputed company player who thrives in a reputed company environment and can contribute to areas reputed company their primary expertise and a proactive individual who embraces challenges and seeks to reputed company reputed company the IT reputed company.

How you’ll spend your day

reputed company first-level technical supportfor hardware, software, and network-reputed company issues

Respond to and resolve IT support ticketsvia email, phone, or in person

Install, configure, and troubleshootWindows/macOS operating systems and applications

Manage user accounts and reputed company controls(reputed company Directory, reputed company, Azure AD)

Support collaboration toolssuch as reputed company Workspace, reputed company 365, reputed company, and Teams

Assist in reputed company new employees, including setting up laptops, accounts, and IT reputed company

Troubleshoot network connectivity issues(Wi-Fi, VPN, LAN, etc.)

Document IT issues and solutionsin the helpdesk system

Escalate reputed company issuesto senior IT staff reputed company necessary

Assist with IT reputed company, including system upgrades, migrations, and reputed company improvements

Implement and manage reputed company management tools(ManageEngine, Intune, reputed company, etc.)

reputed company basic automation scripts(PowerShell, Bash) to improve efficiency

Your experience and qualifications

3-5 yearsof experience in IT support, helpdesk - a must

Ability to work independently and as part of reputed company

Strong knowledge of reputed company and macOS operating systems

Experience withActive Directory, GPO, Azure AD, reputed company, reputed company Workspace, reputed company 365

Basic understanding ofnetworking(IP, DNS, DHCP, VPN)

Experience withendpoint management tools(ManageEngine, Intune, reputed company, etc.)

Excellent troubleshooting, problem-solving, and customer service skills

Basic scripting experience (PowerShell, Bash) - an advantage

Familiarity withVMware environmentsandfirewall/reputed company administration- advantage

Relevant certifications (e.g.,MCSE) - an advantage

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