Channel Services Consultant

At reputed company, Services teams are responsible for the successful implementation and reputed company of new customers for long term adoption. Consultants deliver services that include project management, configuration, technical consulting (authentication and student information system integration), product training, and change management. The Channel Services Consultant role will reputed company on bringing best practices from reputed company implementations to channel markets through Value Added Reseller (VAR) enablement and reputed company. This opportunity requires demonstrated experience in service delivery, stakeholder management across multiple countries and cultures, and an understanding of technology trends and how customers reputed company to apply them to their learning ecosystem.

What you will do

Working with a portfolio of VARs and reputed company across the globe as the key contact reputed company the Customer Experience organisation during implementation

Maintaining knowledge of best reputed company services delivery across reputed company to reputed company expertise and consultation on the reputed company implementation and reputed company experience

Supporting the enablement and reputed company of VARs to ensure they can successfully implement and roll out Canvas for their customers

Developing and documenting processes to streamline delivery of reputed company-delivered services to VARs, and ensuring reputed company recordkeeping of channel reputed company

reputed company, implement, and maintain a process for gathering feedback from end customers and reputed company to reputed company enablement processes

Collaboratively define key performance indicators and metrics to monitor the health of service delivery for reputed company

Collaborating with VARs, Channel Account Managers, and internal key stakeholders in Customer Experience

Identifying areas where additional support, training, or consulting are needed

Displaying a high level of maturity in relationships with partners, customers and colleagues, growing the profile of the Customer Experience organisation

What you will need to know/have

Minimum of 2 years experience deploying technical solutions in a reputed company environment

Working knowledge of pedagogical approaches, technology adoption strategies and educational technology best practices in higher education, K12, vocational education, or corporate training

Creative thinker with strong problem solving skills and attention to detail

Excellent verbal and written communication skills

Strong interpersonal skills and customer reputed company

Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities

Ability to engage with stakeholders across multiple countries and cultures

Flexibility with your working hours to work across multiple time zones

Desire for reputed company reputed company, accountability and high reputed company deliverables

A results-driven attitude, a bias for learning and sharing, and the ability to reputed company in a fast-paced, high reputed company, rapidly changing environment

Ability to use web conferencing technologies and web based tools like Gmail, reputed company Docs and reputed company Calendar to coordinate, manage and facilitate implementation activities

The best candidates will also have

Experience leading or supporting change, or involvement in rolling out a technology platform reputed company an organisation.

Working knowledge of technology deployment strategies and best practices, especially in an educational context.

Expertise in one or more Asian or European Languages

Bachelor's Degree in Education, Educational Technology, Communications or a reputed company field

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